Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
JANUARY 2022
Domino
Armidale to Hobart, Australia
Moved senior much loved cat from Armidale to Hobart ready for long delayed visit home. First time on a plane for our mature precious cargo - Domino. Advice, guidance and duty of care featured as part of the process of booking, confirming travel and transporting our beloved feline in the middle of a raging pandemic - shout out here for Hanna and her colleagues, It may sound trite, but the updates and pictures delivered through each part of the trip were re-assuring and settled the anxious nerves of the humans. This mixed species family are all home safe and well - thank you Jet pets. 
JANUARY 2022
Ghost
Sydney to Kansas City, United States of America
Couldn't have asked for a smoother experience for a dog moving from Australia to the US. Every date and time JetPets said they would drop something by or pick our dog up, they showed up on time and prompt. Their customer service was second to none in terms of getting information from quote until after she arrived at home. Honestly, we were rather nervous to send our dog but even when flights got cancelled on the way, JetPets always responded with a confident answer. Couldn't recommend enough. 
JANUARY 2022
Simba
Melbourne to Manchester, United Kingdom
Jetpets were brilliant as they transported our dog from Melbourne to Manchester. Regular updates at each stop with photos. Clear & precise itinerary of travel, on hand to answer any queries & concerns. Jetpets thankyou. Would definitely recommend you to others. 
JANUARY 2022
Buffy
Melbourne to Brisbane, Australia
My gorgeous dog had been transported to Melbourne from the UK but didn’t offer ongoing transport from Melbourne to Brisbane. I contacted Jetpets and within a couple of hours, I had received a quote, confirmed payment and itinerary. Wendy was fantastic and very knowledgeable. I was kept informed every step of the way, the handler who met my dog from quarantine was lovely and even sent me a picture of them on her walk, it was fantastic for my peace of mind. Would recommend this company to anyone, they really are fantastic! 
JANUARY 2022
Louie & Sam
Melbourne to Vancouver, Canada
We worked with Jetpets to ship our two labradors from Australia to Canada. The experience was pretty expensive, but has been well worth it for the minimisation of stress and issues on either side of the travel. Our boys were well looked after and we received timely updates at all points through their journey. Given we were travelling in the COVID era we were happy to have no issues at all and can now enjoy our boys settling into their new home in Canada. I was always given itemised information, and while I'm a deal seeker, I'm confident that I couldn't have done it myself for much cheaper.. and it would have been a whole lot more stress! I recommend chatting to the team at Jetpets and letting the experts do what they do best.