Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2022

Best Mates

Wagga Wagga to Texas, United States of America
My husband is over the moon to be reunited with his best mates! Here’s some photos for you. Thanks again for all of your help! Cheers.

FEBRUARY 2022

Mr Phoenix

Brisbane to Melbourne, Australia
From start to finish the process was seamless. The service team realise how much we love our pets and constantly kept me updated via text. Mr Phoenix arrived well and happy in Brisbane from Melbourne. This is the second time I have used Jetpets and I have no hesitation in recommending them.

JANUARY 2022

Lune

Melbourne to Washington, United States of America
I was so worried about the process of moving my cat Lune from Melbourne, Australia to Washington DC in the US (especially during COVID) and I'm so glad I went with Jetpets. They were informative, knowledgeable and ensured me that Lune will be looked after when he's not in my care. The Jetpets portal was easy to use, and the whole process (from the quote, to the vet check, and required vaccinations was smooth). Even with the extra few days that it Lune to arrive in DC due to flight changes, Rachael from Jetpets stayed in communication with me and ensured that Lune arrived safely in DC. Very thankful that he's over the flying and home with me now.

JANUARY 2022

Toby

Perth to Melbourne, Australia
I have been very well looked after by Jasmine and the team at JetPets for the safe delivery of my cat. They made what was a super stressful experience really easy and the whole process was very reassuring. There was always a timely response to my queries and when plans needed to be changed and I really appreciated the updates on the day of his flight, it was lovely to get his pre-flight report card. I would not hesitate to recommend JetPets. Thank you for taking such good care of my boy.

JANUARY 2022

Tobias & Dorian

Brisbane to Sydney, Australia
My first experience with JetPets and I cannot compliment them enough for providing such exquisite services. I relocated interstate and my cats had their first flight from BNE to NSW this week. From the first minute of engaging with JetPets, the process was flawless. Yes it is a little pricey compared to some other businesses, but I can completely understand why - JetPets gets your furbabies to you in comfort. Montanah was assigned to my case and she is just the loveliest person. Cannot thank her enough for all her help. Josh,who delivered the cats was equally kind and professional. Thank you JetPets! Easily 5 stars from me!