Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2022

Joey

Adelaide to Jakarta, Indonesia
I hope you had a great Christmas and New Year! We reunited on Christmas eve and Joey is settling very well. The first day we reunite, we could see Joey’s excitement when he saw us from far, it was the best feeling ever! Since it was the hardest 11 days for me being apart from Joey. Thank you for being fantastic, Jetpets team! I am very happy to choose Jetpets for the whole process and would definitely recommend to anyone who wants to relocate their pets. It was very easy to communicate with the agent and I really love the given updates (with PHOTOS!) of Joey. A special thanks to you Rachael, for being awesome since day one I enquired about Joey’s relocation. The process was all stress free and your partner here is also fantastic! It’s all worth it! Thanks a million! Have an awesome day, Rachael! Thanks again!

JANUARY 2022

Benson & Porthos

Canberra to Los Angeles, United States of America
Hi Rachel, Many thanks to yourself and the entire Jetpets team for making my fur boys transition to the USA so seamless. The boys were very happy to see us. The boys have settled in nicely. I loved how we were kept updated all the way and the photos of the boys getting walked before their flight was fantastic. We also tracked their flight over. I’ve attached a photo of the boys exploring their new neighbourhood.

DECEMBER 2021

Tootsie

Melbourne to Brisbane, Australia
Hi Danielle, I just wanted to thank you for the patience and professionalism you treated us with during our somewhat traumatic relocation of our Murphy, Tootsie and Magnolia back home to Queensland recently. They are doing well and adjusting to the heat of the tropics. Our daughter reported that Tootsie did not move from in front of the fan for a day and a half! You handled all our constant changes with ease, thanks to you, one of the potentially stressful parts of moving was done and dusted. Thanks again.

DECEMBER 2021

Hocus

Melbourne to Townsville, Australia
Great service from quote to delivery. Sending my cats from Melbourne to Townsville was a stressful thing for me. But with constant updates and pictures it was stress free!

DECEMBER 2021

Oscar

Perth to Melbourne, Australia
We recently used Jet Pets to transport our Whippet from Perth to Melbourne Uni for heart surgery, they kept us informed the whole way and he arrived safe and sound.