Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

APRIL 2022

Bruce

Sydney to London, United Kingdom
Jetpets provided a fabulous service. Very informative, clear and explained communication throughout all stages of the process . Answered all out queries promptly before and during transit giving us peace of mind that our pet would be very well looked after throughout his journey . On his return he seemed very well in good Health and high spirits .

APRIL 2022

Maya

London to Sydney, Australia
Yesterday was a fantastic day. Maya's journey began on 15 November 2021, and after four months, it was finally over. We are so happy that we are together again. A long ago, before the 15 November, we started with a goal – Maya should see the ocean. So, yesterday she did it. Have a great day!

APRIL 2022

Deena & Seerah

Brisbane to Glasgow, Scotland
Deena and Sheerah arrived safely in Scotland. We were all rather jetlagged at first and not used to the cold or living with a baby and 3 year old either! The dogs have settled in really well and love exploring their new environment. Please pass on our thanks to all the team at Jetpets for getting them here safely.

APRIL 2022

Eddie

Sydney to Oslo, Norway
There is no way I can express how thankful I am for how Jetpets helped me bring Eddie from Australia to Norway. I had heard so many horror stories about travelling with pets during COVID, it felt like the airlines did everything they could to make things difficult and the agents on the Norwegian side didn’t make things easy for anyone. Yet Jetpets handled everything beautifully, we left on time on my preferred date and Eddie arrived in Norway after 72 hours in transit happy and comfortable and super chilled. Other than needing the world’s biggest pee it was like he never left the couch in Australia. Jetpets are super organised, everything was sorted out without me having to worry about a thing (even the somewhat weird stuff on the Norwegian side), the team was so friendly and kind even when I was being stupidly anxious about silly stuff, and they clearly love animals. I was so nervous about my hyper-energetic and somewhat-naughty pup getting himself into trouble on the way, but they handled him beautifully. Hopefully I never have to put Eddie on a plane again, but if I do, Jetpets will definitely be the ones to look after him.

APRIL 2022

Theo

Sydney to Wales, United Kingdom
Just wanted to let you know that Theo has arrived safely back in Wales now. I believe he had a very good journey and no issues what so ever . I must say a big Thank You for managing to arrange everything so quickly , efficiently and with your exceptional service !! Many thanks again.