Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2023

Harley

Melbourne to Dubai, United Arab Emirates
Harley settled in super quick and was fine on the flight, other than being a bit confused. Thanks so much for all your help with everything. It was so smooth!

JANUARY 2023

Babu

Sydney to Milan, Italy
Jetpets managed to handle the whole process to getting my dog from Australia to Italy with absolute ease. They have been patient, great at communication and their online portal makes the overall experience easy and pain-free. Every single member of the team that I've spoken to is extremely competent and they have been great at reassuring me when I was stressing out. Would use them again and I strongly recommend reaching out to them if you're looking to transport your furry baby overseas.

JANUARY 2023

The Outback Crew

Alice Springs to Los Angeles, United State of America
I would give JetPets a 10 star review if I could! They went above and beyond to make the necessary arrangements to get our kitties from the center of the Outback all the way to the USA safely, securely, and in time for the holidays! The communication with the representatives was very responsive and they worked tirelessly to watch weather forecasts and make last minute arrangements based on the cooler outside temperatures when normal heat embargos might have been in place. Their care of our cats -- and the reports we received about them while they were in the care of the handlers, we so reassuring. The best pet transport service we've ever worked with!

JANUARY 2023

Lady & Nala

Sydney to Helsinki, Finland
Greetings from snowy Finland! Girls have arrived home and are settling into their new environment (few pics attached). Thank you all for your assistance and help during the big move. We wish you Merry Christmas and Happy New Year.

DECEMBER 2022

Robbo

Melbourne to Los Angeles, United States of America
Thanks so much! I was filled with anxiety over this entire move and jetpets made the entire process so easy! Everyone was incredibly knowledgeable and made me feel at ease. My dog means so much to me and it was comforting to know he was in great hands. He’s enjoying the US, but definitely isn’t loving the cold weather!