Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
APRIL 2009
GABY
Hi Erin,
just wanted to drop you a quick note to let you know that Gaby arrived safely on friday night. Her flight was slightly delayed which was just as well as I had trouble finding the complex - they call it SATS cargo, but it's actually the Airfreight Complex and was on the other side of the airport.
Paperwork went smoothly, a little bit of waiting to receive her but otherwise all in order. She had a portuguese water dog puppy to keep her company on the flight and she didn't seem to be too disturbed after the flight.All in all, she's settled nicely into her new home, is adjusting to the weather and we are utterly in love! Thanks so much for your kind help and assistance - I have been really impressed by your standard of service and wouldn't hesitate to recommend Jetpets to friends considering the same option.
Best regards,
Nadine
APRIL 2009
TIBBLES
Thanks for all your help and support with Tibbles, it made me feel much better to know that he was being looked after so well. And the San Francisco office was brilliant, one of the ladies phoned me back a second time to give me an update on Tibbles as apparently he was 'shouting' away wanting attention and more food! She thought I would be pleased to hear that, which I was.
He has settled in beautifully, in fact within an hour of getting into the new house he had already established a snoozing spot and had jumped up on my lap for a cuddle. We don't have a lot of furniture in our new house yet, which I think annoys him, as he is limited as to where he can snooze!
Thanks again and to all at JetPets and Pet Express.
Best wishes, Nicola
MARCH 2009
YUUKI
Dear Danny,
We are delighted with the help and service you have given us to import Yuuki from Japan. Right from the first contact through the regular updates to the air flight into Sydney, I felt nothing was too much trouble.
All my many questions and conversations were answered with a warm, friendly, honest and informative response. Jetpets staff certainly gained my confidence and took the worry away from importing from so far away.
Many thanks to all involved
Special thanks to you Danny.
Sincerely Cynthia.
ps The girls in Q Eastern Creek were also fantastic.
When Yuuki finally got here he was bigger than we had expected - they did extremely well feeding him up.
MARCH 2009
BEN
Just to let you know that ben has arrived and is at home with us. Thanks very much for all your help and will certainly recommend Jetpets to anyone travelling with animals.
Thanks again,
Wendy and Charles
MARCH 2009
BUDDY
We arrived home last night. Buddy is very fine. He is running around on a new farm. We still have snow here and Buddy loves running on snow. Buddy has already got a girlfriend(my parents dog).
She loves Buddy already, so I don't really need to look after Buddy now. Anyway Buddy is very happy and I am also happy to come back with my dog.
Thank you very very much, Kylie. I couldn't do this without your help. We will enjoy new life in Japan. Thank you again.
Regards,
Yuko