Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

FEBRUARY 2009

STAR

MELBOURNE to LOS ANGELES, USA

Dear Erin,
Thanks so much for writing, and yes, a pity I missed the chance to say thanks face to face. I'm sure that, for you, it's all a natural part of your day's work, but OMG, from what Hayley and Skye tell me of the reunion, it was outa control, and there are plenty of reasons for you to be deeply satisfied that, even though it's your job, you did your job with efficiency, commitment, friendliness, focus, enthusiasm and downright JOY!!!!
All qualities not lost on people who care about making the world a better place.
Erin McLeish does wonders!!!!! Erin McLeish makes a bloody difference!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good work, Erin the Brave.
Peter B. P.S. I'm flying over to spend 2 weeks with Hayley and Skye and STAR!!!! this very Sunday. Funnnnnnnnn.

FEBRUARY 2009

DIABOLA

BRISBANE to AUCKLAND , NEW ZEALAND
Hey Scott
Thought your service at Jet Pets was great. Everyone was more than helpful and people were very patient with my endless questions.
Originally I thought I could do parts of it myself and save money, however, that is/ was not the case! I am glad I gave that idea away before I drove myself to distraction - the time and effort to co-ordinate all that is necessary was not worth my sanity!!
It was lovely to meet Jim at such a handy pick up spot and hand my "princess" over.
I have attached a photo (or 2) - Diabola travelled well and settled in (rather quickly).
Thanks guys Jenny

FEBRUARY 2009

OLIVER

ADELAIDE to NEW YORK CITY, USA
Hi Kylie,
Just wanted to say thank you for your help with Oliver. You were incredibly professional and prompt with all your service. He arrived and was in very good spirits! It was a very easy process and pick up in Newark was simple.
I will definitely be recommending you and Jetpets to everyone.
Thank you Kylie for your care and attention.
Eileidh (Oliver says thank you too!)

FEBRUARY 2009

SUZIE

SYDNEY to HONOLULU, USA
Aloha,
Suzie made it here in wonderful condition. She is everything I had hoped for and more. Thank you for such smooth plans. I will definetly reccomend your service. I am sure when others here see Suzie they will all want to get one. (haha),
Thank you again,
Sandra

FEBRUARY 2009

PHOEBE

SYDNEY to HONG KONG,
Dean,
I wanted to let you know that Phoebe arrived safe and sound early Saturday morning into Hong Kong. She was thrilled to see us and was keen to get out of her travel cage but she was happy & healthy! Thank you so much for all your help, support and guidance with this matter. I am so glad we worked with Jetpets to transport Phoebe to Hong Kong and can assure you that when we return to Australia, we will be definitely touching base with you for Phoebe's transportation home.
Thanks again & have a great day.
Regards, Sharyn.