Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

AUGUST 2009

FONZIE

SYDNEY to AUCKLAND, NEW ZEALAND


Hi Kylie
Fonzie arrived back in NZ and is happily settled back at home. I just wanted to say thank you for the wonderful service we received from yourself and your company. It was so nice dealing with a company where everyone knew what was going on and communicated with each other and were all very friendly. It has been a pleasure dealing with your company and I would have no hesitation in using you again in the future.
Many thanks Tracy

AUGUST 2009

PEANUT AND PUNTO

MELBOURNE to KUALA LUMPUR, MALAYSIA


Dear Emily,
You helped me with Peanut and Punto's flight arrangements and I just wanted to let you know that they arrived Malaysia safe and sound! Everything is well and I really appreciate it. I have already passed on some good words about Jet Pets to my friends who are also thinking of flying their dogs back. Thank you very much for all that you've done. Peanut and Punto were extremely happy to see us when we picked them up from the cargo. They were very well taken care of and I am very happy with your service. Thank you.
Jolyna

JULY 2009

SHEBA

CAIRNS to HONG KONG,

Dear Jessica,
This is just to let you know that Sheba arrived last night non the worse for wear after her journey to Hong Kong. Thank you very much for all your effiency that helped to make her journey go as smoothly as it did.
We arrived at the cargo terminal and Sheba was delivered to us on a fork lift!!! Although it must have been a long and terrifying journey (she also arrived into Hong Kong with a typhoon signal 8 up) she came home, popped out of her crate with tail wagging and promptly peed on my Persian rug!!! Our other dog Lucy was rather mystified (and continues to be) but Sheba has settled in well and seems very content this morning. She did keep us awake with her whining last night which was to be expected which left my husband and I exhausted this morning - a reminder of what a sleepless night is about! I would be very happy to recommend Jetpets to anyone needing to move animals from Hong Kong.
Thank you once again.
Sue

JULY 2009

WIMBLEDON

MELBOURNE to LONDON, UK

Dear Laura
Wimbledon arrived safely on Wednesday morning UK time, and is settling in well. He was very tired, not very hungry, and a little bit nervous about cars stopping outside the house, but overall he has coped much better with the travel than we thought he would.
Thanks for your help!
Yours
Patricia

JULY 2009

PUPPY

BRISBANE to MELBOURNE, VICTORIA

Hello,
I am a breeder of Jack Russell Terriers, the contact person for Queensland Jack Russell Rescue, and a long time customer of Jet Pets.
Yesterday I shipped a Jack Russell Terrier from Brisbane to Tullamarine.
The family telephoned me after pickup to let me know that their dog had arrived safe and sound and in very good spirits. I asked whether the dog had been a bit nervous when they first let him out of his crate. They told me they didn't know because when they arrived at the Jet Pet Office, the dog had already been taken out of his crate, he had been watered and toileted and was waiting for them in a large kennel in the Jet Pets Melbourne "Animal Transit Lounge".
I am writing to commend you on this Transit Lounge. From what my customer told me it sounds like you have a wonderful set-up there, and I hope your 'lounge' idea will span out to all the other Jet Pets Offices in the future.
Many thanks,
Lindy