Customer Feedback

JULY 2019

Honey

Hi Olivia, Thank you so much to Jetpets for such a smooth relocation for our fur child. She was in excellent condition when she arrived and was very happy to see us. The pet handler was fantastic and told me Honey had such a lovely nature that she hung out in the office with the staff before being delivered to us. Made our hearts very happy. Thank you again. I'd highly recommend anyone looking to relocate a pet to use Jetpets. We are very appreciative. Kind regards Emily

JULY 2019

Sloany

We sent our beloved cat Sloany to New York with Jetpets - from the word go they were professional, courteous and available to answer any questions we had. We had chosen them partly due to the price (around half of what other relocation services had quoted) and also the great reviews from other customers. We had some uncertainty with our dates and accomodation and they worked around us and made sure we had plenty of time to organise things. I had a lot of questions (eg. vet checks, process, vaccinations) and our consultant Lochlan was always available via email to respond to these questions promptly. In the lead up to his trip we received emails from their sister company in LA letting us know who would be receiving Sloany and reassuring us that he'd have a chance to get out of the cage, get some pats and eat some fresh food and water, before continuing his journey. We got the flight confirmation details from Lochlan with departure and arrival time and the option to track the flights. Once he started his journey it was seamless - he was picked up from our place (we were already in NYC but they coordinated with our relatives staying there) and taken to boarding. The boarding staff sent us photo updates and info about how he was doing before the flight, and when he got into LA we received another update from the staff there, as well as photos (very reassuring as he looked completely unfazed to have just travelled a long way!). He landed in NYC and I picked him up from the cargo area, a bit tired but in good shape considering his 4 day journey. Two days later and he has settled into NYC life very well - absolutely no issues at all, very calm and happy and not stressed at all from his trip - staring out the window at the unfamiliar birds and gobbling up a new brand of cat food. I am sure this is due to the care that the Jetpets staff took with making sure he was well cared for and that he had adequate stops and care. It is much appreciated as we all know how much animals hate travelling - and the horror stories we have heard from others who have sent their pets on long haul flights - and I think that having stops along the way, as well as human interaction and fresh food helped him to settle. In conclusion - 10/10 would recommend Jetpets to anyone wanting to relocate their pet and make sure the process is as stress free as possible. If we move back to Australia in a few years we will certainly be using them again. Thanks to Lochlan and Sandi for all your help - you are the perfect people for this kind of work and your professionalism is appreciated. Thanks, Bri and Nick

JULY 2019

Oliver and Chevee

Good evening Bilijana, Thank you so much for all your help with my 2 fur babies, they are settling just fine and are happy, seemed as they didn’t take the big trip too hard as they were very happy to see me when I got them in Sweden

JULY 2019

Rahni and Rasta

Hi Jasmine, Rasta is settling in well. Thank you so much for all your patience and assistance during this very long transaction. Sam from the Auckland branch took some photos last night.

JULY 2019

Uno

Hi Biljana Hope all is well with you. Warren and I just wanted to say thanks for helping to get our babba back home, I struggled to settle until we were in Heathrow picking him up. He’s doing well, took him to the vet for a haircut and nail clip - that didn’t go down well as you can imagine lol! But he’s much more comfortable now - as it was warm when we arrived. See photo of him with his new haircut basking in the sun and one of him on the drive home. Take care, and thanks for everything- you were all really supportive and helpful. Cheers Amanda, Warren and Uno xx