Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2008

BUSTER

SYDNEY to HOBART, AUSTRALIA

Good morning Angus
As promised from our conversation yesterday I have provided our feedback to you and your staff both in Perth and Hobart with reference to Busters’ move from Bindoon WA to Woodbridge Tasmania.
I have to highly commend your staff involved throughout our dealings with your organisation as we prepared, planned and organized Busters move with Jetpets. Your staff were friendly courteous, professional and you soon realised they enjoyed working in your environment and obviously with the animals in their care.
As you can imagine if you are a pet owner you worry about the welfare of your family dog of 10 years and whether or not they will cope with the long journey and the strange environments of vans, airports, planes and new people. I have to say after the long journey Buster arrived at our new home on time, in great shape, watered and happy.
He has experienced no side effects from his long trip from WA to Tasmania thanks entirely to your fantastic staff and level of humane and highly professional service. Thanks again on behalf of Angela and myself and of course Buster my old mate, for taking such good care of him on his journey into the unknown.
You can rest assured that whenever we are asked ‘who should you use to transport your family pets and/or animals etc’ we will be highly recommending Jetpets as the first and only choice.
Cheers and thanks again for your fantastic service, customer focus and attention to detail.
Kind regards Steve, Angela and Buster

MARCH 2008

MORGAN

PERTH to CALGARY, CANADA

Dear Jet Pets
I have been meaning to write you for months. I just want to thank you for getting my little boy to Calgary Canada safe and sound from Melbourne in July 2007. You service and help was impeccable. The pet service company called me when Morgan was overnight in Vancouver BC, just to tell me how he was, they even knew he was on a raw diet. Thanks to all you wonderful people at Jet Pets. We had no problem with the Govʼt health inspection all paper work had been done and Morgan prepared to perfection.
The kennel that you shipped him in (the yellow and blue) is awesome, Morgan still wants to use it even though he is way to big to comfortably fit in it now 8 kg when he came now months later 46 lbs.
Morgan was just absolutely perfect when he arrived, so happy and calm with no ill affects of his long trip. The nice extra deep water dish (so the water does not slosh out) Perfect idea. It is all those little extra touches that make you special.
Thank you so much again for the safe delivery of my little man and best friend
Christine and Morgan Calgary, Alberta, Canada

MARCH 2008

OLLIE

PERTH to CAPETOWN, SOUTH AFRICA

Angus your staff did a great job - thank you - Ollie arrived in Cape Town fit and well - just a bit thirsty. Glenn had no problems with quarantine and Ollie has settled in well.
Thanks once again. Marion Matthews

MARCH 2008

KOLEKONA

MELBOURNE to HONOLULU, HAWAII

Kolekona has arrived in great condition and full of energy !!! He and our Golden have been romping and romping. Trip didn't seem to bother him in the least, nice to be young !!!
Thank YOU so much for your help and patience and getting our new boy to us !!!!!!!!!!!!!!! Mahalo !!
Greg and Deb

MARCH 2008

BUBBA AND FREDDI

MELBOURNE to HOUSTON, USA

Hi Tammy
Bubba and Freddie arrived in Houston yesterday afternoon and they looked great. You guys did a fab job of looking after them and arranging their transport. I was so happy to have them with me again!
Thanks so much for all your help! Cori