Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

MAY 2008

MOJO

MELBOURNE to LONDON, UK

Dear Emily,
A belated email to let you know that Mojo arrived in London safe and sound! We're so happy to have our canine companion with us and we feel that we owe you & the Jetpets team a huge thank-you for making his transportation possible.
We had a loving reunion at the Animal Reception Centre and from the moment we collected our little rogue, the family picture was complete once again. Since then, Mojo has adapted and settled into the London lifestyle seamlessly!!
Warm regards, Suzi

MAY 2008

LOUIE

BRISBANE to MIAMI, USA

Erin & Rod,
Louie has arrived safely to Miami and is doing well! He ate almost immediately when he arrived and became very curious of his new surroundings quickly! He is settling in well. Thank you both for looking after him.
Many thanks, Linda

Sent from my iPhone

APRIL 2008

SHELBY

SYDNEY to LOS ANGELES, USA

Hello from the USA!
Jessica, this is a very belated thank you for your expert and thorough assistance in getting our dog, Shelby, from Perth to Los Angeles earlier in March. Thanks to you and the caring staff associated with Jet Pets Shelby arrived safely and seemingly none-too-worse for the flight.
She was VERY glad to be out of her travel crate and made a bee-line for the exit from the freight terminal in LA! Since arriving back in the USA, she has played in the snow, gone swimming in the Pacific Ocean, gone walkabout in the open spaces of Oregon and Idaho and will soon be on the road (with us) to explore possible home opportunities in Montana and Wyoming.
Best wishes and kind regards, Dave & Ann

APRIL 2008

JACK

PERTH to ALMATY, KAZAKSTHAN

Hi All!
Just a quick note to say Jack arrived safely in Kazakhstan! Jay called this morning on his way to spend the day in Astana and told me the quick version of Jack's arrival. Jack arrived around 11pm last night after traveling all day. It took about 3 hours to get him through customs but after 1 hour the authorities let Jay go in to stay with Jack until the paperwork got finished around 2:30AM!
Jay and I were worried that the trip would be very hard on Jack but Jay says that he looked perfectly fine and was very happy to see Jay. Duh!!!
Thanks again Emily for all your work on Jack's behalf! Lynn

APRIL 2008

SOPHIE

PERTH to ADELAIDE, AUSTRALIA


Hey Chelsea,
Just want to say a huge thank you to you and everyone at jet pets. Sophie has settled in exceptionally well! She has had decent sleeps and is a fairly laid back dog, thanks for taking the time to be in contact with me and taking the pictures, it's always nice to know something you value so much is in good hands, I'll send ya some pics tomorrow!
Take Care! Shannon