Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.


Jetpets Happy Travellers

JULY 2008

VINCI AND BAO

MELBOURNE to HONG KONG,

Hi Jessica,
I collected Vinci and Bao this morning and both of them are at my home now! they are so curious about everything esp. my dog =) so far there is no fight as my mum keeps the dog in her room and let the cats browsing the house
Thank you so much for you help in the entire Aug, I'm so glad that having you, Jet Pets, in guiding me what to do so to minimize my anxiety !!! Good luck to you and again, Thank you =p
Thanks,
Crystal

JULY 2008

FLORIN AND FLYNN

PERTH to HONOLULU, HAWAII

Hi Jaime,
All went well with the dogs. Flynn breezed through and Florin who was initially showing some stress contained herself and settled in half way into the flight. Unfortunately we were a bit late departing and were 2.5 hours late on arrival, however Quarantine in Honolulu worked really well.
Please accept my thanks. All documents were in perfect order. The dogs were clean and did not toilet for 15 hours.
Best regards to you and your staff.
John

JULY 2008

VISA

MELBOURNE to VANCOUVER, CANADA

Hi Jessica
Visa came in safe and sound today. She is very happy and is fascinated by her new view from the 13th floor haha. Thank you so much for all of your assistance, I will surely be using you again and will recommend your company to all of my Aussie friends.
Take care of yourself.
Sincerely,
Lori

JULY 2008

POSSUM

PERTH to JAKARTA, INDONESIA

Emily and Theresia hello,

Just a short note to let you know Possum is now safely home.

I cannot thank you both enough for your professionalism and care throughout the whole process.

Really I cannot express my thanks enough.

Many thanks.
Sarah Reiter.

JULY 2008

HORACE

EMERALD to COOLANGATTA, AUSTRALIA


Dear Scott and staff at JetPets
We can't thank you enough for the wonderful service and care you gave our new Boy Horace from Sydney Animal Rescue. Firstly for getting him up to us so quickly, for Mothers Day, best present ever. Secondly for the care you gave him on route, he was happy and healthy on arrival.
We could not believe how quickly he was off the plane and with his new family on the Gold Coast. He shall now have the wonderful life he truly deserves. He is extremely happy and has settled in really well. I'm sure he would send you a thousand licks of thanks himself, for the new life you have given him.
We shall always highly recommend Jetpets, we can't thank you enough. So wonderful, when a company really cares.
Kind Regards Rosemarie
Jet Pets moved Horace Free of Charge as part of a Pet Rescue