Customer Feedback

SEPTEMBER 2016

Griffen

Melanie,

We had an amazing experience with Jetpets. Your responsiveness, professionalism, and attention to detail were second to none. Thank you again for making what could have been a stressful process so easy and seamless.

We really enjoyed the emails while Griffin was in transit. He's here now at home with us and is very happy. Thanks again for everything. We will always recommend Jetpets to all our international friends when they need to ship their pets home.

Anuj

AUGUST 2016

Iphigénie

Hi Rachael, Iphigénie’s fine, I picked her up yesterday evening in Paris. Here is a picture of her coming back home and waiting for her food this morning in the garden! If you need some more don’t hesitate to ask obviously. Thanks again for your efficiency and your kindness, you have been wonderful and we worked with a few pet travelers companies in the world and I swear yours is definitely the best! kindest regards Thomas

AUGUST 2016

Asher

Hi Angus and Natalie,

I was delighted with the service provided by the team at Jet Pets from day one when Asher's crate was delivered to my house six months before our planned move from Perth, Western Australia to Washington, DC.   As Asher--my 7 year old rescue dog from the Dog's Refuge Home in Shenton Park, suffered from anxiety, I was keen to crate train her well in advance of her travel. Asher was picked up from our home in Perth, as arranged by Jet Pets and flown to Sydney where she was greeted by team members, walked, and photographed for my reassurance.  Upon her arrival in Los Angeles from Sydney--a 12-14 hour long flight, a representative emailed me to inform me that Asher had arrived safely and was resting.  And for her final leg of the journey from Los Angeles to Washington-Dulles airport--another 5 hour flight,  it seems like she was a traveling expert!   Asher was calm in her crate, as the crate was carried into the cargo building, and walked out unfazed when we removed the seals and opened the door to her crate.   As Asher has a worldwide following of friends, I quickly posted her photo to re-assure everyone that she made the journey unscathed. I would like to thank all of those involved in Asher's travels to Washington, DC especially Natalie, Angus, and Samantha--the vet in Sydney who took the time to call me and walk me through Jet Pet's procedures of transporting an anxious dog! Also, I would like to thank Sarah in Perth and Aaron in LA for forwarding pictures of Asher to me. In hindsight, I was probably more anxious than Asher was throughout her journey.  But I also think that early crate training helped too!  So, another thanks to Jet Pets for sharing great tips on crate training. Thanks again, Cynthia

JULY 2016

Bear and Moose

They were such troopers - Moose was wagging her tail so hard the whole cage was wagging when we saw her, Bear was a bit more shaken up but he was totally fine after a toilet break, a bit of food and the chance to stretch his legs. So exactly 3 minutes after leaving his "jail" he was all good. Here they are on the second morning hiking the trails!

JULY 2016

Tutu

Hi Natalie, TuTu is very happy and living with our family, and she is always one of my family member. I am very appreciate to look after TuTu before the traveling. Thank you again for your service, I cannot use words to display my feeling. Best Regards, Dee