Customer Feedback

APRIL 2017

Malu

  Hello Kelsey, Just wanting to say thank you for transporting our lovely black oriental girl Malu, all the way from Melbourne to Apollo Bay!  After organising her to only be delivered to Colac , I needed to change the drop off point this morning,  as I had unwell children, It was done with absolutely no fuss at all...your driver (please forgive me, I don't recall his name) was courteous and very friendly. Thanks again, Jetpets never disappoints! With kindest regards, Kate

MARCH 2017

Percy

Hi Antonina, Just wanted to say a very sincere thanks to you and your team. This was by far the most stressful aspect of our move back to the UK, however, you kept us informed at every stage and your professionalism and competence was likely the most reassuring part of your service. We knew he was in good hands. Edward

MARCH 2017

Elli

MARCH 2017

Labrador puppy

To all the wonderful staff at Jetpets. My husband and I wish to thank you all for the excellent service you have provided to us recently to help us in adding another much loved member to our family.  We were all heartbroken after losing our darling 13 year old labrador at christmas, and knew we wanted another labrador to help heal the loss.  Lana, was so helpful in providing quotes when I was hoping to adopt a new labrador. Finally our application was successful and we were able to adopt a gorgeous 9 month black labrador baby from the Sunshine coast.  My husband and I had never adopted from interstate before. The booking process was so easy and the staff were so friendly and helpful, even when I called yesterday to check our boy had made his flight. Our beautiful little boy arrived yesterday, hassle free. We are so thankful and highly recommend the services of JetPets.  It is a fantastic service, and should we ever need such as service again, we will certainly be using you again. Thank Nancy

MARCH 2017

Ziva

Hi Rachael, Thanks for all your help getting Ziva to Switzerland. She has been in the country for just under a week and is settling in beautifully. She had an appointment with her new vet yesterday, and she didn't lose any weight during the trip; a sure sign of an unstressed animal. I think she got over her jet lag quicker than I did! We were very impressed with the agent you worked with in Switzerland, and when we went to pick up Ziva she was already out of her crate, had gone for a walk and has a drink and was happily exploring Ace's office. They had also gone to the trouble of providing information on nearby Swiss groomers as she was a little messy from the long flight; a touch that was very much appreciated. Finally, thank you for all your support getting Ziva to Switzerland. Negotiating customs and quarantine information in a foreign language, as well as the logistics of ensuring Ziva's trip was timed appropriately to meet the legal requirements of importing pets to Switzerland was an extremely daunting task, made more so by a real fear for Ziva's mental and physical welfare on such a long trip. However, your patience, diligence and communication skills made all the difference and I can not speak highly enough of your professionalism.  We are thrilled to have Ziva with us and if we ever return to Australia, you will definitely be our first call to organise the trip. I have attached a few photos of Ziva out and about in Lausanne. These were taken on her second day in the country! You can see she was relaxed and ready to explore! Thanks again, Megan