Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2016

Mumbles

Townsville to Halifax, Canada

Hi Beth, Just to let you know that Mumbles made it to Nova Scotia and it was a very happy reunion of him with my daughter and I. I think he travelled better than I did ! Thanks for everything.

Regards, Sally

MAY 2016

Mel

Australia to Wellington, New Zealand

Hi ladies,

Just wanted to send a few photos of Mel to show you guys how he is settling in. After all the hurdles he has been over the past month, it was truly amazing how quickly he adapted! Sadly, at the moment we still can’t be all together as we are trying to secure a dog friendly rental and our current place wouldn’t allow dogs. However, we were extremely lucky to get in touch with an amazing woman from Palmerston North who very kindly suggested to foster him for us up until we properly settle. She is very experienced with dogs and at the moment owns a blue heeler herself. We all spent the weekend together up there and know Mel has a fantastic environment to settle in, and I really hope that we will be able to reunite properly within few weeks.

I wanted to thank you and team so very much. It hasn’t been an easy road at all, and you have managed to work it through all the uncertainty and the tension and really ease my anxiety about the process. Special thanks to Steph from Jetpets Auckland who was a super hero managing some changes in plans – Mel has arrived to Wellington earlier due to mixup with the flights and Steph arranged for him to spend couple of hours in Hound Lounge doggie care up until we were able to pick him up and also helped to sort out the misunderstanding with customs around customs clearing process for Mel. I can’t be grateful enough for you all! Thank you, thank you, thank you!!

Cheers,

Alina

APRIL 2016

Jackson and Stevie

Melbourne to Geneva, Switzerland
Thank you for all of your help. Here are Jackson and Stevie enjoying their new view at their new home 🙂

APRIL 2016

Ronin

Sydney to Newark, United States

Hi Melanie

I just wanted to let you know that Ronin arrived safe and sound last week. He was amazingly calm when we reached him and we were all very excited to see each other! We got lots of comments as we wheeled his crate through the airport on a luggage trolley about how huge it (and he) were. We would have also looked very funny to people in the car park as we pulled the crate apart in an attempt to fit it, Ronin, and the boys in our car! All got home safely and our family is complete for the first time in 3 months.  Here is a picture of Ronin curled up in his new favourite spot, by the fireplace.

Thank you so much for your great service.  This was by far the simplest process out of everything we have had to do with our international move! If the time comes to move back to Australia we will no doubt be using your services again. Please pass this email onto your manager as you deserve a pay rise!

Cheers

Rachel

APRIL 2016

Ava

Sydney to Seattle, United States

Hi Beth,

Many thanks for all your help with Ava's big move to Seattle.

Ava seemed to travel well. She was a bit knackered for the first day or so (puppylag seems worse than jetlag for humans) but she is settling in well. I think she'll like it when our furniture arrives tomorrow so she can sit on chairs and our sofa again!

Thanks again for all your help and understanding over the past few months. Please thank the Jetpets team for taking such good care of Avie for us during her long trip, we are so grateful.

Best,

Alex