Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
NOVEMBER 2019
Kaida, Kuma & Max
Sydney to Dubai, United Arab Emirates
Hi Justin,
Thank you for your help bringing our pets over to Abu Dhabi. They have finally relaxed and are starting to enjoy their new surroundings.
Regards Liz & Matt
NOVEMBER 2019
Misty & Rueben
Sydney to Miami, United States
Hi Kate, Sandii and Jerry
It will be a week tomorrow that Misty and Rueben had arrived from Sydney into Miami.
They arrived in great condition and spirit much to my surprise and great relief.
The regular updates and photos certainly put me at ease.. not that I did not think they would have been taken care of, but more so due to this having been one of their longest journeys that had ever taken outside of home in their 14 years of life.
They are transitioning well to their new home .. baby steps being taken in introducing them to my brother and sister-in-law’s cat Bugsy .. but good signs are ahead.
I cannot thank you all enough for your kindness and professionalism during Misty and Rueben’s trip.
Kind regards
Trudie Smith
NOVEMBER 2019
Verbena
Melbourne to Kuala Lumpur, Malaysia
Hi Justin,
It was an amazing experience with Jetpets . Verbena is finally reunited with us yesterday and she seems very happy as well . Attached is a photo of Verbena upon arrival to our home .
Cheers,
Shakeela 
NOVEMBER 2019
Glen & Doug
Sydney to Christchurch, New Zealand
I could not say a nicer word about Jetpets! They were absolutely wonderful during our recent move from Sydney to NZ. The move itself was stressful enough for us, but knowing that both our cat and dog were well looked after made it so much easier. Jetpets are with you every step of the way and always super friendly and helpful. Thank you so much for getting Glen and Doug to their new home, that was really the most important part of the move to us! 🙂 
NOVEMBER 2019
Linguine
Melbourne to New York, United States
Hi Paige, Sandii and Jerry
Just wanted to say a big thank you from Jen and I for helping getting our little boy to us. We had such a wonderful reunion and he was so happy to see us. Lots of kisses, cuddles and dancing. He is settling into his new surroundings well. Loves all the different smells!
Thank you so much again for making his journey home seamless and keeping us up to date
Rob