Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

NOVEMBER 2019

Jay

Sydney to Tokyo, Japan
Hi, Justin Thank you for everything ! Jay safely landed in Japan. JetPets is awesome !!!! He is really standout as Australian cattle and Kelpie living here in Tokyo. Sorry for Jay no more free leash running at beach and field in Aus. Anyway, I will fill in feedback. It was super rain here, so not yet I had chance take a good one. He loves Japanese food. I can’t give it to him so much... Jay and I are still exhausted by travel, organize stuff Etc.. Recommend people JetPets!! Again, Thank you JetPets !!!

NOVEMBER 2019

Ares & Zeus

Sydney to London, United Kingdom
Hi Kate   Thanks for all of your help, collected boys today from Heathrow and now home .... they are very happy to be home

NOVEMBER 2019

Stella

Brisbane to Vancouver, Canada
Hi Melanie, Stella is home in Vancouver with me now and she has been great! My Dad and I were both surprised how good she was immediately when we picked her up. It's like she never left Vancouver. She's been in high spirits and doesn't seem upset about the flight at all. Thanks for taking such good care of her for me. Much appreciated. Thank you Chelsea

NOVEMBER 2019

Wally

Perth to Manchester, United Kingdom
Hi Biljana, Thank you so so sooooooo much for all your work with Wally. He landed safe and sound and was very please to see us this end. He’s absolutely loving the UK and is finding all the wildlife and countryside quite interesting and cold!! He has got jet lag though, which is quite entertaining!! Photos attached. Thank you so so much again. It was an absolute pleasure to deal with you. You made it all so easy and smooth. Thank you! Kindest regards, Hannah

NOVEMBER 2019

Daisy

Melbourne to London, United Kingdom
Our boxer dog, Daisy, travelled from Melbourne to Essex, England and arrived safe and sound, and was quickly back to being herself. Jetpets were very communicative and helpful throughout the whole process. On the day before Daisy was due to fly out of Sydney (having flown up from Melbourne the day before), Jetpets contacted us regarding the very hot weather forecast. They suggested that Daisy stay in Sydney for an extra day rather than be loaded into a very hot plane from a very hot airport, and as a result, she spent an extra 24 hours in air-conditioned kennels. In our opinion, this was a great example of Jetpets putting the welfare of our pet before their own challenges of delivering our dog on time. This was undoubtedly the right thing to do and left us feeling very comfortable about the long journey ahead. Moving a pet internationally is not a cheap exercise, but if we ever have to do it again, I would go with Jetpets without hesitation. The 5 star rating from me is fully deserved.