Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
- Write a Review on Google
- Write a Review on Product Review
- Share on Jetpets Facebook or Instagram
Jetpets Happy Travellers
JUNE 2021
Pookie
Melbourne Quarantine to Brisbane, Australia
Hi Louise,
I just wanted to thank you so much for taking care of our Pookie in Melbourne post quarantine and getting her home to Brisbane. She was understandably alert the first night back but since then has settled much more and has been doing zoomies all over the house running everywhere, eating a lot and playing! She has become so comfortable that she’s found her scratching spots (the couch unfortunately).
Thank you again, 
JUNE 2021
Archie
Perth to Adelaide, Australia
Hello. We have not had our dog Archie the Saint arrive in South Australia. We wanted to say a massive thank you to all who helped organise this and especially the driver who drove Archie from Melbourne today. Archie is exhausted but happy to be back with his family. Thankyou, Alicia. 
JUNE 2021
Oliver
Perth to New York, USA
I was so worried about the long trip from Perth to NY for my labradoodle. His flight had to be changed due to covid related cancellations and Jetpets quickly organised other flights. I got updates and photos from the 2 stopovers on his way where he had 24 hour layovers to stretch his legs, eat, etc. He arrived yesterday safe and sound and the whole experience with Jetpets was incredibly professional and painless. I would definitely be using them again. 
MAY 2021
Louie
Canberra to Zagreb, Croatia
Hi Montana,
Louie arrived safe and well. Stipe waited for him in Zagreb last night. He said Louie was very excited but also very tired. Good thing they stayed the night in Zagreb to let him rest. They are on their way back now to us. I can’t wait to see him and the kids are very excited.
Stipe just sent us some pictures, they’ve got about another hour or so of driving.
Thank you to yourself and the rest of the team for looking after him and all of his travel arrangements. Even with the minor setbacks we had, we are happy with how it all went as he arrived safe and without any complications. Animals First in Vienna were also great with their communication and delivery of Louie.
Kind regards,
Marija 
MAY 2021
Marcus
Melbourne to Edinburgh, Scotland
Hey Rachael,
I just wanted to thank you for all the help you have given me.
Marcus arrived safely at Heathrow on Friday and we traveled up to Edinburgh together on Saturday.
He handled the relocation like a champion, it didn't phase him at all and he is now a happy Scottish dog.
Before you made contact with me I thought that I would have to travel home. I am eternally grateful for all of your help (even when I was asking 10 questions a day).
Thanks again Rachael!
PS Attached is a photo of us in York.