Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2012

BOOS

MELBOURNE to DUBBO, AUSTRALIA

Hi Adam,

I wanted to thank your team, especially Nicole, for going over and above the call of duty in assisting us.  We needed to transfer our beautiful new dog, Boots, from Melbourne to Dubbo in a hurry, due to a family emergency.  Nicole handled all of the details with ease and was able to put our minds at rest and get Boots home quickly and safely.  Thank you, Nicole, and JetPets!

Kind Regards,

Colleen

AUGUST 2012

BOOTS

MELBOURNE to DUBBO, AUSTRALIA

Hi Adam,

I wanted to thank your team, especially Nicole, for going over and above the call of duty in assisting us.  We needed to transfer our beautiful new dog, Boots, from Melbourne to Dubbo in a hurry, due to a family emergency.  Nicole handled all of the details with ease and was able to put our minds at rest and get Boots home quickly and safely.  Thank you, Nicole, and JetPets!

Kind Regards,

Colleen

JULY 2012

MELBOUNE to PERTH, AUSTRALIA

Hi Adam,  I just wanted to write a quick email to say how much I have appreciated Penny and her assistance in arranging pick up and flights of two of my 8 week old Labradoodle pups to Perth and Brisbane.  It is the first time that I have sent any of my puppies interstate and she has been so reassuring.  

Penny has been friendly, and exceptionally efficient and I have now got great confidence in the whole procedure.  It's not often that you feel that someone is going the 'extra mile' and doing everything in their power to make a service first rate.  I will now recommend Jetpets to anyone wanting to send their pets by plane.

I have thanked her but I would be grateful if you could too.

Regards

Amanda

ps I'm not a relative!!!!!!!!!!!

JULY 2012

HOOVER

SINGAPORE to MELBOURNE, AUSTRALIA

Thanks Maree...
 
We're here safely, Hoover cleared Customs this morning without any issues and came out in excellent shape, despite two aborted take offs and an extra 5 hours added to our journey leaving Singapore.  Matthew and I were very concerned about what might happen if we were off-loaded in Singapore, but thankfully, that didn't happen and subsequently, we've had our first day exploring new surroundings, a world of new smells and some new doggy pals, who belong to Matthew's brother... so we're all good and can't thank you and Jetpets enough for getting her here in one piece. 
 
Will certainly be recommending your service to anyone looking to transport their pets...
 
Please extend our thanks to all concerned.
 
Kindest regards,
Jayne

JUNE 2012

SYDNEY to NEW ZEALAND

Hi Andrea

I would just like to say a huge thanks to Jetpets for their amazing help on monday when we were in Sydney. We found ourselves in a very stressful position due to the incompetence of our NZ accredited vet. Frank and Katherine were fantastic and bent over backwards to assist us.

I know that you were also involved in helping us get our permit organized. We would never have been able to get our dogs back to NZ without everyone's help. It appears that I am not having much luck flying dogs in and out of NZ! Again a big thanks to your team. Please ask your boss to open an office in NZ!

Natasha