Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2013

SYDNEY to QUEENSTOWN, NEW ZEALAND

Hi Adam,

While I am sure you already know of her efficiency and professionalism I'm just writing to let you know that my dealings with Melana in moving my 2 cats internationally have been far above my expectations. She has been kind, knowledgeable, professional and overall so great that I requested your email from her to let you know how pleased I have been with my dealings with her and your company.

Regards,

Jade 

APRIL 2013

MELBOURNE to VIENNA, AUSTRIA

Hi Chelsea

 

Thank you very much for all your help. Chelsea, it was pleasure dealing with you. Everything you’ve done has been smooth, very efficient and prompt. I am very pleasantly surprised how effortlessly you have booked the animals and assisted with booking our flights. Before I even considered getting our regular agent involved, YOU have had everything DONE.

Your company is very lucky to have such a dedicated person.

Wishing you all the best in your professional and personal life.

Kind regards,

Dana

APRIL 2013

MELBOURNE to SYDNEY, AUSTRALIA

Hello Tammy,

I am writing to you concerning Sarah, over the last week I have had a lot of dealings with Sarah in regards to moving 3 puppies from different states.

She has been amazing to say the least, she has gone out of her way every time I have to change a flight or had to add another. She emails when she has got details immediately.

She also calls me when she can find the time. I cannot believe that there is still such fantastic service  out there in the public sector.

I would highly recommend her excellent customer service skills to anyone that needs pet transport.

As a breeder I am aware of the implications of moving animals around from A to B.

Sarah has taken all this hard work out of it for me and it has made my life a breeze.

I would just like to say a huge THANKYOU  today for all of her help and the service that she has provided me with moving my puppies around.

The world would be a better place if we had such wonderful customer service like Sarah has provided.

Many thanks.

Kind Regards

JANINE

APRIL 2013

BINDI AND MILO

to

Hi Nicole,

At last I have found the quiet time to get back in touch, and apologise for not emailing sooner.

Bindi and Milo arrived safe and sound, and on time. They both seemed to have traveled very well, they were hungry and cleaner than I expected, but by no means stressed.  The larger cage size for Bindi seemed to be worth the extra money as all she wanted when she got to us was a fuss and some food.

I think we made the right choice with Jetpets and would recommend you to anyone who asks.

Thank you for your personal help, you helped make the whole process so much easier.

Kind Regards

Sue 

MARCH 2013

MACEY

SYDNEY to UNITED KINGDOM

Hi Kathy, I hope you are well & enjoyed your time off.

Just a quick email to thank you for all your help in organising Macey's travel to the UK.

She arrived looking just fine albeit cold! She seemed more unfazed by the big change than me. Your assistance and kind words were a real help when organising everything, flying her waa my biggest concern but it turns out I had nothing to worry about.

She has settled in fantastically, attached is a photo of her looking out at her new local beach.

Thanks again, I wouldnt hesitate in recommending jetpets to anyone who wants there fur child well looked after when relocating.

Cheers

Grace 🙂