Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

DECEMBER 2019

Nisa

Melbourne to Vancouver, Canada
Hi team, The experience which we’ve had from end-to-end has been exceptional and I have nothing but praise for Jetpets and the wonderful and professional service provided throughout the whole move from all the staff involved. Keep up the fantastic work and I’ll be sure to spread the good word to all my fellow pawrents. Kind regards Kim

DECEMBER 2019

Rocco

Sydney to Singapore, Singapore
Hi Melanie Here's a shot of Rocco in his new surrounds - he is settling in although the resident monkeys cats and lizards keep him on his toes! Once again huge thanks for your support through this crazy time! Cheers G

DECEMBER 2019

Torana

Perth to Townsville, Australia
Can not express how happy I am with Jetpets. I have been anxiously waiting for my boy Torana to join me and my daughter. From the very first contact to him arriving today I have had amazing help. He hasn’t left my side since he got home. Jetpets thank you so much for everything you have done to make this such a special reunion.

DECEMBER 2019

Jax & Penelope

Sydney to Montreal, Canada
Hi Simone, I wanted to extend a huge thank you to yourself and your team for the amazing service and support both us and our cats, Jax and Penelope received. From the initial planning to pre flight, you and your team were very easy to liaise with and always happy to answer any questions or concerns we had. You made this process very easy for us which was a huge weight off our shoulders.   The gentleman who came to collect our two cats was very reassuring and made light of a stressful situation which is just what we needed!   The updates we received after the cats were collected were great and helped settle our nerves - and knowing the cats were doing well during the stopover (thanks to the photos) melted our hearts!!   When Jax and Penelope were both delivered they were in great spirits and ready for cuddles (even though poor Penelope wet herself at some point so we had to hold cuddles off till she got a lovely shower).   Overall I am happy to say the experience and service we received was exceptional and would highly recommend Jetpets to everyone!   Thank you again for you amazing service and support - it did not go unnoticed and is highly appreciated!!   Please feel free to share this feedback with your team and online should you wish. I have also attached a couple of photos of the happy kittens   Thanks again for everything!!   Kat and John

NOVEMBER 2019

Mya & Mia

Sydney to London, United Kingdom
They are here, yippee!   Thanks for all your help, Stephanie