Customer Feedback

JANUARY 2020

Baylor

Hi Mickayla,   I wasn't exactly sure who to write to because so many people at JetPets helped Baylor get to me safely! I was really anxious about him flying to me so young--on the very day he turned 8 weeks! But you were all so amazing. I was so glad that you checked the weather and kept an eye on that for him, and then rearranged the flights to make it a more comfortable journey. And I was surprised myself at the relief I felt when I got the report card from his stopover in Brisbane! It was such a relief to know that he was happy and content--as well as friendly! When I picked him up in Adelaide, he was so chilled and happy--he obviously enjoyed his flight! He licked me all over and knew I was his mum straight away. He's settled into his new home so quickly, and is so delightful. Sorry to be going on so much, but I'm totally in love with him, and I'm so grateful to all of you for looking after him so he could come home!   All best wishes, Lesa

DECEMBER 2019

Marlee

Would like to thank Jetpets for the safe arrival of our new fur baby Marlee.... a special thank you to the 2 ladies I dealt with throughout the day checking up that she’d made the flights & all was well with her. Will definitely recommend Jetpets.

DECEMBER 2019

Wattle & Scooter

Hi Simone, Thank you SO much for all your whole team did to safely and efficiently relocate Wattle and Scooter. I can’t rate high enough, the process, the communication, the customer service skills and friendliness of every member of staff that l interacted with over the last 2 months, from my initial phone call with the ladies in Australia (Kaye and Stephanie) to the guy in Auckland who handed them over (Kevin). Just an outstandingly commendable service, you guys rock! Thank you SO SO much. Here are some photos of my husband with Scooter and Wattle in the Jetpets office in Auckland. Merry Christmas too. Cheers, Andrea x

DECEMBER 2019

Henry

Hi Kaye. I just want to say, “Thank you, so much”, for assisting us in relocating our Henry to Toronto Canada. He has settled in nicely, within our apartment. He likes snow, but not ice! Lol.. Here’s a couple of pics and a video, ( I hope comes out ok); I’ve attached to this email, of Henry walking in the snow. Pls let team ‘Henry’ know, how happy we all are with both Jetpets and their Canadian counterparts. Kind regards, Sofie

DECEMBER 2019

Hercules

Hi Kate; Thank you and everyone at Jetpets for your professionalism and handling of Hercules’s travel to Singapore. He arrived safely and was still very active despite his long journey. You guys have brought transportation of pets to another level and made the entire process so “ hassle free” Once again, Thank you all and would highly recommend your services to anyone that are planning on transporting their pets. Regards Kenneth