Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2008

PANTHER

SYDNEY to MELBOURNE, AUSTRALIA

Dear Jason and the team at Jetpets.
I can't tell you how impressed I am with the wonderful service and attention that Panther received, on what might have been a traumatic journey. After an early start he arrived the same day in Victoria.
I am told he was happy and healthy and ready to explore his new home and meet his new family.
This is such a weight off my mind and I want to sincerely thank and congratulate Jetpets for the fantastic way your company is run. A pleasure to deal with you for start to finish.
Sincerely Therese Bowen Mountain

MARCH 2008

CHLOE

SYDNEY to LONDON, UK

Dear Angus,
Just to let you know that Chloe arrived here safe and sound. She recognised us immediately, and has settled down really well, no trauma and no jetlag. She seemed to have travelled much better than we do.
We have no doubt that her excellent condition is very much a result of the kind treatment she received from the people your end (in particular the guy who picked her up from Wendy`s), and the people at Heathrow.
So a big thankyou from both of us and from Chloe. I doubt we shall be making such a major move again in our lifetime, but if we do we will have no hesitation in commissioning Jet Pets to handle any livestock we may have in tow at that stage.
Malcolm and Jeanette

MARCH 2008

Tyler, Ebony and

PERTH to Kuala Lumper, Ma, asia

Hi Jessica,
They've arrived! 🙂
Tyler, Fido and Ebony arrived about 1pm yesterday. I was so glad to see them after such a long time. They have been busy exploring their new home; 2 levels with nooks and crannies, all the old, familiar things and some new things too. Outside is a lush garden (thought not large) which they will get to enjoy when we have set up their cat caboodle.
We would like to thank you and Jet Pets so very much for your work in delivering our cats to us in Kuala Lumpur. We appreciate your time and expertise in making sure their relocation worked smoothly.
We will send you some photos of Tyler, Fido and Ebony in their new home.
Again, many thanks!
Kind Regards Janine and Phil

MARCH 2008

MIMIKO

MELBOURNE to WELLINGTON, NEW ZEALAND

Hi Dean
Absolutely, I would recommend Jet Pets to anyone that needed to transport their pet!
Once again, thanks so much for following up with New Zealand to confirm that kitty's paperwork was all sorted so that we were able to take her home that night.
Thanks, Liz

MARCH 2008

HALLE

ADELAIDE to SYDNEY, AUSTRALIA

Hi Tammy
I'm sorry it's taken so long to email you to thank you for organising Halle's trip. We had her flown from Adelaide to Sydney on Friday 1st Feb. We were so excited when arriving at Sydney Airport to pick her up. The gentlemen at the freight hall told us there was no Halle registered on any flights coming in. We panicked! We gave them our invoice and of course she was marked as Jetpets.
She was jumping around in her crate, very nervous and so tiny! She looked as though she had had a very good trip- plenty of water in her container and a few toys that the breeder had left in there for her.
Your service was very professional and very well organised. If we should ever need to fly her somewhere again, we would have no hesitation in booking with you. We will also be recommending you to our friends!
Many thanks for delivering our puppy safely 🙂 Kind Regards
Lauren and Karl