Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

AUGUST 2008

BLADE

PERTH to MELBOURNE, AUSTRALIA

Hi Jason
I would like to commend you on a wonderful team you have at JetPets.
I have just returned from a 2 week trip to Melbourne to visit family and friends and decided to travel with my 6yo male staffy ‘Blade’.
This was a first for both of us, as a frequent traveller to Melbourne I was getting more and more frustrated leaving Blade behind. Kennels were no good, leaving him with complete strangers was hard and family are in Melbourne!!
That’s were JetPets came in. Having contacted several pet transport companies and found them very unhelpful and at times very vague with information I contacted Jet Pets and initially spoke with Kate. Kate provided me with quotes and explained the process thoroughly.
Having confirmed flights and accommodation I decided to proceed with a booking through Jet Pets. I spoke with Josh McPhan who was fantastic. He provided me with the fastest quote (as it had been several months since initially obtaining a quote

AUGUST 2008

HARRY

MELBOURNE to AUCKLAND, NEW ZEALAND

Hi Laura,
I just wanted to say thank you for organising Harry's travel from Melbourne to Auckland - he arrived safe and sound on Tuesday afternoon, and didn't seem too stressed out by the process (just happy to see me!).
I found the Jet Pets service to be great - it would've been such a big job for me to work out how to get Harry back, so it was fantastic that you could take care of that for me.
Thanks again,
Kirstin

AUGUST 2008

SAMMI

MELBOURNE to KUALA LUMPUR, MALAYSIA

Good Morning Erin,
Finally, Sammy has arrived home albeit some jetlag. After about 2 hours of paperwork, Sammy was released and now he is happily adjusting to his new home.
Everything went fine no problem whatsoever, as promised. Thank you Erin and to all the JetPets Staff for the wonderful job. If not for the Malaysian Airlines staff in Melbourne who has introduced JetPets to me, I will definitely be having a lot of problems trying to make up, sort things out and move around in the unfamiliar territory on my own.
I will definitely spread the word around and keep JetPet's contact handy for future reference.
Erin, you have been a great help by keeping me well imformed of what to expect throughout the entire process,A BIG Thank you.
EVERYTHING IS A BREEZE, JUST A PHONE CALL AWAY, THAT'S JETPETS
Sincerely,

Shohimi

AUGUST 2008

PASANYO & SPUN

MELBOURNE to DUBAI,

Hi Jessica,
Thank you for everything. Myself and my cats are doing well.
Thanks to Jet pets they have settled in fine,and the journey was okay for them espeacialy with your kind attention to details like ( water please and handle with love ) lables on the box .
I will definitley use Jet Pets again. I am so happy you made our transfer go smoothly, because if the cats are well we are well.
We will be coming back to Australia for good in another 2 yrs so we'll talk again.
All the best and god bless your souls.
Warm regards,
From all of us incl Pasanyo and Spunk

AUGUST 2008

MUSSY

SYDNEY to AUCKLAND, NEW ZEALAND

Hi Jessica,
We had Mussy delivered late Friday and he is doing great. He has yet to go outside, little unfamiliar with the surrounding still, but won't be long before he does.
I can see he has been pampered, he's looking for affection all day and is in great condition, so our biggest thanks to you all for ensuring his safe arrival.
Much appreciated,

Carol