Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2008

OLIVE & NELSON

MELBOURNE to BOSTON, USA

Hi,

I was just sitting here in the sunshine in my new home and gently patting Olive and Nelson and watching little Libby purring on the chair - and realised that you guys helped make that beautiful moment possible for me (and them!).

Thanks so much for looking after our loved ones and getting them safely to us.

Thank-you for bringing my family home,

Warmest Regards,

Lee

SEPTEMBER 2008

GOLDIE

MELBOURNE to HAWAII, USA

Hi Erin,

Sorry we didn't get back to you sooner.Goldie arrived and was so so excited to see Kent, and Kent was keen to cuddle and kiss Goldie.

After the initiall shampoo and dry off they were both laying next to each other and I have never seen a dog smiling - I am sure Goldie was smiling unfortunately I didn't get a shot as it was dark at the time.

Goldie has not left Kent's side since arriving and has enjoyed his first walks around the neighbourhood saying hello to the new neighbours.

Thanks so so much to your team who looked after him so very well and made for such a joyful reunion between Goldie and Kent they both haven't stopped smiling since.

Much aloha and mahalo (thanks)

Trish and Derek and Kent xxxx

SEPTEMBER 2008

BOBBY

MELBOURNE to DELHI, INDIA

Dear Laura,

Bobby arrived well and safe from Sydney via Kuala Lumpur as flight schedule and was wagging his tail on arrival at cargo. It was a great relief for me.

I was a bit apprehensive at first, but all ended well and he is in his new home enjoying the attention. He is also getting used to the new sounds, smells, different environment and my 11 and half yr old female pekingese who is getting more friendly.

Thank you for your assistance all papers arrived in tact with Bobby.

All the best,

Dianne

AUGUST 2008

MAX AND MOLLY

CAIRNS to VIRGINIA, USA


Dear Jason,

Please forgive my belated letter of thanks. Our Max and Molly arrived in the most perfect condition possible, and we definitely owe it all to you at Jetpets. We were absolutely astounded by the care, concern, comfort and professionalism all of you provided. It was awesome.

I can not say enough about how you turned our "fear and loathing" at moving our dogs across the world, into an experience that was a lesson in how a service business should be run, how people and animals should be treated, and how multiple organisations can work together all over the world to be a strategic unit acting as one.

To all of you involved, please know you have our gratitude, and pass on a thanks for a job well done. We will be forever indebted that our "children" arrived in a new world, with new smells, happilt wagging their tails.

Wishing you all continued success,
Alexandria

AUGUST 2008

ROSSI

MELBOURNE to LONDON, UK

Hi Laura,
Just a quick message to say a big thankyou to you and Jetpets. Rossi arrived in England last week. She is fit and well and not too troubled with the long trip.
Her move went well and we were all very pleased to see her.
Thanks again for the excellent service that we and Rossi got from you.
Russell