Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

APRIL 2015

Louey and Thomas

Australia to Auckland, New Zealand

Hey Danielle

The facility at Auckland (the name escapes me sorry) was great, as were the people there, and we were obviously happy when the lads arrived looking as if they had hardly missed a beat. It also meant a lot that we could immediately just let them out and have a bit of a romp and a play off-lead out the back before we popped them back in the car for the trip home.

And the people I dealt with on the Australian-side were fab also. Always happy to have a chat and answer any questions I had.

Please find attached a pic I snapped of them today in their current (for now) home in Mangawhai. You're welcome to use this wherever you like.

Again, thanks for everything.

Ryan

APRIL 2015

Bodhi

Sydney to Hong Kong, China

Hi Melanie

How's the going? Thousands of apologies for our disappearance since Bodhi's arrival on 18 March. We are equally anxious to convey our heartfelt appreciations for all your meticulous and extraordinary efforts in ensuring Bodhi's smooth transition across the globe. Without your great coordination and assurances, Bodhi would not have arrived in better shape and time all the way from Sydney to HongKong, especially on this island estate where there is delivery time restrictions. The logistics that you and your team at Jetpets have enabled Bodhi's safe and happy arrival. She was delivered to me expeditiously on the very morning she arrived. Needless to say, both my hubby and myself were overjoyed to receive Bodhi when she emerged wagging her beautiful tail.

Thank you once again for everything. Special thanks to Geoff Street for so thoughtfully taking Bodhi for an extended walk before boarding her on her long-hauled flight. These are the main criteria we were counting on when we decided to engage Jetpets, Great Service and Care Factor. Keep it up!

Kind Regards,

Khim & Jason

APRIL 2015

Sammy

Sydney to Manchester, United Kingdom
Hi Natalie,
We would like to say how absolutely delighted we are with the service we received from Jetpets and your partners in Manchester, UK. We were impressed with the whole arrangement from when our cat, Sammy, had boarded with you for a few days prior to hopping on board 2 flights from Sydney to Manchester. The crate and mat that were provided were of excellent standard, along with the re-fillable water bowls.
Our cat is now happy in her new home in England and we will be sure to recommend Jetpets for any pet owners who are thinking of having their pets do the long haul across the globe.
We can't thank you enough for your professionalism and understanding of our needs for our cat.
Kind regards,
Danny & JoJo
PS. In the first photo, she kept sleeping under our bed covers, as she had shed her winter coat in Australia and so it was slightly cold for her in England to begin with. She's adjusted now and it's nice that she's not malting at the moment.

APRIL 2015

Tasman

Sydney to Auckland, New Zealand
Thanks Nicole.
Here safe and sound. Seems none the worse for wear after his journey. Happy puppy…. Happy family!
Happy for you to share his journey pics…
Warm regards, Rachel

MARCH 2015

Herbie

Sydney to Washington DC, United States

Hi Melanie, Sorry it took me a couple days to get back to you. I was traveling last week. Herbie is settling in well. The weather has been dreadful here, but we're taking it all in stride. We are still in DC with my sister, and he's really enjoying her kids. He chases them around the house and tickles them with his nose. It's so cute! Anyway, thanks again for all you did to make sure that Herbie arrived safely. I am really pleased that I went with JetPets and that you were his agent You are fantastic, and I know all of your future customers will think so, too! I have tried taking pictures of Herbie, but he starts looking away or looking very serious as soon as I get my phone out. I've attached a little collage of the few we have gotten though. Take care, Amy