Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2016

Grace

Australia to Dubai, United Arab Emirates
Hi Nicole, Grace has settled in very quickly and seems happy with the new apartment. She loves staring out windows so she had plenty to look at because we are on the 7th floor. Thank you for everything you had done! Regards Josh

MARCH 2016

Macey & Cricket

Australia to Washington DC, United States

Hi Natalie,

Thanks for your email. We are pleased to have used JetPets and have recommended you to our friends and colleagues. Thank you so much for getting them both here safe and sound. The delivery guys here were just lovely and kind. You can really tell animal lovers !! And we really appreciated the email from Melb telling us their were cleared to travel and and doing well.

We were very worried for them on their travels and absolutely glad to see them after 5 weeks apart. They were a bit shocked and quiet when they arrived and unsure of where they were. They were quite tired on the first day but were jumping out their skin the next day – both back to normal. They loved the snow when they arrived and ran around in it totally happy and have settled into their new home very well.

Thanks again. We look forward to using Jetpets for our return to Australia in a few years 🙂

Please also thank Kaye for her help over Xmas while you were on leave.

Kind regards

Merryl and Deb

FEBRUARY 2016

Lady Di

Sydney to London, United Kingdom
Hi Andrew/ Lara, Thanks for everything - Di is safe and happy in her new home now. I couldn't be happier with how everything was handled and am so relieved it all went so well.

FEBRUARY 2016

Kalea

Sydney to Honolulu, United States

Kalea has settled in nicely....

Thanks for taking such good care of her on her journey to Hawaii.

Shari

FEBRUARY 2016

Minty, George & Charlie

Ballina to Hythe, United Kingdom

Hi Alice,

I’m sorry it has taken some time to get back to you about the fur babies move from Australia to UK.

I couldn’t have asked for better service.  From the young fellow who picked them up in Ballina until they arrived in England.  I was particularly impressed with the young woman at Hanrob at the airport in Sydney who very much relieved my concern just before we flew out for London.  She advised they had arrived well in Sydney and that George’s forthright personality was evident!

They arrived to our home in Hythe earlier on the day than expected, and once let out of their crates and greeting us very excitedly, they ran around the back garden and through the house, claiming it for their own in about 10 minutes.  All three, Minty the Burmese, and dogs George and Charlie, are very much settled and love their retirement to England.  Thank you once more for setting up the slightly bigger crate for Charlie - it was done with a minimum of fuss and eased my concern.  It is a testament to the thoroughness of the paperwork for the quarantine vets at both Sydney and Heathrow, that they arrived much earlier in the day than expected.

Kind regards, Di and Allen