Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

SEPTEMBER 2018

Tommy, Simba and Cobra

Australia to Dubai, United Arab Emirates
Dear Nicole, Thank you and your brilliant team for handling all documentation, pickup & boarding and their onward flight to Dubai and straight into their boarding in Dubai. Thank you for making it smooth and  stress free!! Best Regards, Amna & Lyndon

SEPTEMBER 2018

Zeus

Australia to New Zealand, Auckland
Hi Nicole, Thank you so much for your assistance, I am very happy with the whole experience from start to finish, Jetpets really exceeded my expectations. Zeus arrived safe and sound with absolutely no issues. He settled in straight away and he is absolutely loving the beach, it's like he thinks he has been here all along! I will definitely be recommending you to friends and family that require pet travel. Thanks again, you made this process as simple and smooth as possible, I really appreciate it. Warm regards, Courtney

AUGUST 2018

Lucy

Australia to Auckland, New Zealand
Hi Justin, Nice to 'talk' to you again. Lucy came through really smoothly this end - she was already with Jetpets Auckland within 2.5 hours of landing. Jetpets have been outstanding - your patience and assistance pre departure, Auckland phoned me on Monday afternoon to let me know when to expect Lucy after her arrival, Samuel sent me photos and an update on how she had been overnight - all things that help me to be less stressed which has been more than I expected. I will definitely be singing Jetpets praises - Hughesy is right. Regards, Helen Jelinek

AUGUST 2018

Tilly

Australia to Christchurch, New Zealand
Hello Nicole, I can't thank you enough for the wonderful service and care we received through Jetpets. I really appreciated all the updates given to me while Tilly was in your care. She's settling in well on the farm and is enjoying runs on the beach. Again I can't thank you enough I'll be recommending you to everyone. Many Thanks Zoe

AUGUST 2018

Hunter and Elsa

Australia to South Africa,
Hi Jasmine Just to let you know that Hunter and Elsa arrived safe and well last night. They had something to eat when we got home, a little play and then they crashed. I thought they would be hyperactive !! Thanks again for everything and please let Antonina know should you speak to her. Cheers A very happy  Jude