Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2018

Bowie

Australia to San Francisco, United States
Thanks Rachel - Bowie arrived happy and healthy, and is already settling in nicely to SF! Here he is on his first day with the dog walkers, making new friends and having a great time! The service was great, and I popped a review on product review Thanks again! Madeleine

MARCH 2018

Momo

Australia to Singapore
Hello Rachael, It has been almost a week since Momo has arrived in Singapore, and he has settled in so very well. He is already comfortably lounging around the entire house on his own, and I have no doubt that this is thanks to the amazing job that you and the team at Jetpets have done. Thank you so much for handling Momo's move so professionally. Best regards, Shuuji Tone

MARCH 2018

Dannika, Fonzie and Scooter

Perth to Adelaide, Australia
I recently moved my three cockatoos from Perth to Adelaide via Jetpets. I would just like to say that your representative Kelsey did a fantastic job in organizing the transport and keeping in constant communication with me throughout the process. The move went perfectly and I am very appreciative of her efforts. Many thanks, Kieron

MARCH 2018

Poppy

Perth to Vancouver, Canada
Hi Rachael, Just want to say a big thank you to you and your team for organising Poppy's flights from Perth to Vancouver. We were relieved to see she was calm and happy when she arrived in Sydney from your update and pictures sent, that made it easier for us to sleep that night knowing she was going to be ok on the long flight. The next day we picked her up in the morning and she was so excited to see us, I was back together with my best friend. Now it was time for the next test, will she like snow!! I think it was 40 degrees the day she left Perth and Poppy loves it at the beach and will swim all day. I had been told that dogs either love or hate the snow and for Poppy, she loves it. Thanks again Rachael for making this process easy and painless. Lee

MARCH 2018

Ranger

Sydney to London, United Kingdom
Hi Rachael Thanks for your email, I meant to contact you the other day to say Ranger was home safe and well but it’s been a bit hectic round here! Thank you so much for all your help in moving Ranger back to the UK, the trip seemed to go extremely smoothly and he is settling in remarkably well. Here he is relaxing back in his favourite bed. Thanks again for all your help. Sarah