Customer Feedback

OCTOBER 2021

Louie

Hi Dipkesh, I just wanted to write and say thankyou to you and your team for the amazing service provided to bring Louie to the US with us. It was such an efficient and stress free service we are so thankful. The pet handlers were great at both ends and Louie was absolutely fine when we collected him - he is settling in well to his new home. We had constant updates the whole journey which definitely put my mind at ease. Here are a few pics of Louie in his new zipcode! He's not sure about squirrels just yet. Many thanks Susannah and David

OCTOBER 2021

Boo & Barry

Hi Rachael. Cats are safe and sound in England now. They're both super exhausted, Barry has a cold, but overall they're settling in well to their new life. Thank you again a million times over for making this possible, I am so grateful to have them here with me. You've been an absolute pleasure to work with, and I wish you all the best. Warm regards Katherine

OCTOBER 2021

Jenny

I was referred to jet pets by a friend of mine, and I sure am happy I found them! Angus, what a legend! I must have asked him 1000 questions prior to the move. He answered them all promptly and made the experience so seamless and stress free from his end. It was a big deal moving my pooch from Brisbane to LA, and admittedly I was stressed for Jenny- more stressed than she was in the end! But when I collected her, she was so relaxed and content that I cried with relief- I couldn’t have stopped if I tried. Her travel crate was super spacious (I joked that she had the penthouse suite), it was padded perfectly and she came with her favourite coat in there for comfort. She had water still and her crate wasn’t a mess. I am super happy with Jetpets and extremely happy with how patient you were with me Angus! Thank you!

OCTOBER 2021

Charlie

Jetpets did a wonderful job caring for my precious pup during his trip from quarantine, to boarding, to his flight from Melbourne to Sydney and back to me. I am very grateful for the way in which Wendy kept me up to date every step of the way and the special attention Charlie received. He arrived home healthy and happy!

SEPTEMBER 2021

Dust & Haze

I used Jetpets to transport my two cats from Cairns QLD to Perth WA via Brisbane QLD after I relocated for work. I want to praise the professionalism of Jetpets employee Jasmine who kept me up to date on flight cancellations that were out of her control and the next available flights she was able to secure.

It's taken 1 1/2 months to get them to their new home due to 3 flight cancellations but we are in the midst of a global pandemic and interstate border restrictions with freight being prioritised by airlines over animal transport.

Thankyou for the great service, we got there in the end.