Customer Feedback

DECEMBER 2008

ROZ

Hi Danny,

I wanted to take the time to thank you so much for everything that you did for Vicki and I and especially Roz. I would have called you sooner after we met, but with ratification of grades at the end of the semester and pending enrolments for our on-shore international students in three states, I've been a wee busy.

After we left Jet Pets, we went straight to Spotswood and I'll tell you that you were not joking or embelishing about how "utilitarian" the facility is. It reminded me of a correctional facility for dogs and cats and like a animal control shelter, but for all of its no bells and whistles facility, I was very, very impressed with the staff and the facility. It is very, very clean, functional and the dogs and cats there are very well cared for, I was very pleased to see that, but not pleased that we could not visit Roz on the weekends. That has been a big rub with me because I work during the week and I can't get any time off until the 23rd and by that time, she has six days left.

I was even more surprised to see how fat she got, geez, she looked like Jabba the Hut. I almost didn't recognize her when I saw her and she seemed pretty pissed off at me because she didn't really acknowledge me for at least a half of an hour. When she finally settled down, because she was majorly stressed out (panting, pacing, hopping, and her eyes were bulging out) she finally came to me and we were able to rebond. I can say that our friends back in the US took "very good care" of her and she obviously was fed well. We have asked the staff to reduce her portions to help her lose some weight and to give her a bath, she was a little knarly and greasy. They said they would take good care of her and seemed to really like her and that made me feel much better.

But in any case, I will and have been singing your praises for everything you did. You could most certainly make a fortune in giving lessons to people around the US in what it is to give customer service. In my adult life, I have yet to find anyone who was as patient, kind, and professional as you and Jet Pets better treat you well.

I sent your boss a glowing letter of commendation for everything you did and you deserved every accolade I could give you. If you ever need anything, don't hesitate to call us or if you're in Ballarat/Delacombe, come visit:

Leo and Vicki

DECEMBER 2008

TIGER

Hi Kylie,
Just to let you know that Tiger arrived safely and is now exploring his new home! Asleep at my feet as I write this!

I wanted to say"Thank you" to yourself and the Jet Pet's team for your professionalism and friendly manner. I could always rely on you for a quick response to my emails!

I must say the Australian end of the move was so easy and everything ran like clockwork. The girl that picked Tiger up was great too, as she put our minds at rest with answers to our last minute questions!

I would have no hesitation in recommending Jet Pet's to any animal lover, you certainly make the move stress free!!!

Thank You, again!!
Kind Regards, Catherine

DECEMBER 2008

ELIZA

Hi Danny,

You guys have been amazing to me with getting Eliza over to HK and back - I couldn't be happier with the help and assistance and care you've given to me.

Once we are settled in, you'll get another photo of her. She's also very grateful to everyone but me on getting her back over to Melbourne safely.

NOVEMBER 2008

DANNY

Dearest Kylie,
Danny arrived happily, high spirit and most importantly safely last night.
From the bottom of my heart I would like to thank you and tell you how grateful I am for all that you've done to make this possible.
I know my process is a little tedious with my freight fare and all. I must commend you for your efficiency, dedication, promptness and sincerity.
Jet Pet is lucky to have such excellent employee like you. I will definitely use your services again in the future. As a flight attendant myself I will definitely sing praises how reliable JetPet is to my fellow passengers and colleagues.
-love always- leonard

NOVEMBER 2008

PIP & WISH

Laura

I am delighted to confirm that Wish and Pip have arrived safely in London and are busy settling into their new home.

On behalf of both my husband and myself I wanted to thank you and your (Australian/UK team) for your professional and easy approach.

We have been very pleased with the service you have provided.

Best regards

Alice