Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JULY 2017

Bella Maree

Melbourne to Coolangatta, Australia

Hi Kelsey

I just wanted to thank you for getting Bella Maree to us safely, she seemed to have no ill effect from the flight and she was very playful within 15 minutes after pick up

Thanks you for you professional help in organising the transfer

Regards

Paul

JULY 2017

Salty

Sydney to Honolulu, United States

Hi Tanya,

Salty has arrived safely and is getting adjusted to her new home and new best mate, Boomer.

Thank you so much for making this a really fun experience!

Andrea and Salty

JUNE 2017

Penny

Australia to Valletta, Malta

I moved abroad from Australia 3 years ago, and 2.5 years ago decided to bring my little dog Penny over to join me. After I booked it I got a little scared for her to take the journey, and JetPets were really great and patient, until I finally got her over here.

The experience of knowing your best friend is travelling over 48 hrs is stressful, but JetPets reassured me, sent me regular updates (including pictures!) and helped ease my mind. The staff are really wonderful, and even directly communicated with the import agent over here - taking all the stress of paperwork off me. I highly recommend them 🙂

JUNE 2017

Brodie

Sydney to Edinburgh, Scotland

Hi Rachael

Thanks so much for all your help. Brodie made it to Scotland in one piece, slightly shell shocked but back to normal within a day. We are so happy to be back with him.

Thanks again

Avril

JUNE 2017

Kai

Brisbane to Seattle, United States
Hi Scott and Jasmyn, and everyone who took care of Kai in transit, Just thought of you and wanted to email you to let you know Kai is growing up and looking good. He arrived mid February after pretty much a two day trip from Brisbane-Sydney-San Francisco-Seattle and he walked out of the crate full of energy and happy. A little anxious, but he really came through very well. I had been very hesitant about shipping him such a long way and with so many stops, but it worked out so well thanks to the care you all took in making sure he was fine. THANK YOU so much for all that you did, for sending emails and pictures! It surely helped alleviate my own anxiety during those two days in flight. He is growing fast and learning lots and I can now ease up a little with the eyes in the back of my head. He is almost 7 months old now.