Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MAY 2019

Mabel

Sydney to Wellington, New Zealand
Hi Aleesha, Just wanted to thank you and all the team for assisting us get Mabel the beardie from Sydney to Wellington NZ. So many questions, so many things to learn, yet all the staff guided us thru it....and she arrived safely! We appreciate all you have done.....thank you. Regards, Alison Famewynn

MAY 2019

Teddie

Sydney to London, United Kingdom
Hi Nicole, Jetpets, and especially yourself, were exceptional through the whole process. The updates and photos of Teddie with her Sydney handler were truly fantastic, very personal and reassuring. Teddie arrived safe and well and despite being hoarse from, I suspect, non-stop barking, has settled in very well. I am lucky to have family here which has assisted with assimilation in a new country. She is loving the green grass, smells and country walks which are in abundance where we are currently located. Photo proof attached. Paul and I will definitely use Jetpets again for the return journey. 100%, no doubts. Thank you all again for such a great experience, absolutely everyone we met in Sydney and everyone I spoke with over the telephone was professional, helpful and reassuring and Teddie arrived happy and well - I couldn't ask for more. Many many thanks, Claudia, Paul and Teddie

MAY 2019

Runt

to Melbourne, Australia
Hi Anuschka, I just wanted to thank you for all of your help and to your whole team for looking after and getting Runt to Melbourne safely. He is so happy and has settled in so well he and the other cat we have are getting along so well. Thank you again. Jianna

MAY 2019

Vincent and Peppermint

Auckland to London, United Kingdom
Hi Anuschka, I just wanted to send you a quick update and thank you. Vincent and Peppermint have settled into their new home and seem pretty happy with it (see photos) My partner and I wanted to reach out and thank you for the great experience we have had with you and everyone else at JetPets. It made our move so much easier and we felt so comfortable entrusting you with our precious family members. I would happily recommend you to anyone else relocating The warmest regards xx Whitney, Martin, Vincent, and Peppermint

MAY 2019

Hugo

to Frankfurt, Germany
Hi Rachael, Thank you for all your help! Hugo arrived safe in Germany and is loving his new surroundings! Thanks again! Marit