Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

OCTOBER 2019

Leala, Alfie and Alex

Mickleham Quarantine to Melbourne, Australia
Dear Chris   It is a very happy house we have tonight! It is so fantastic to have all or babies back. They were running around for at least an hour when they arrived. It was dark before we were able to get them in bed for cuddles.   Thank you for taking such great care of our furbabies. They were so jolly when they arrived. There are no words to describe the joy to be with them again.   Thank you again and kind regards   Jeanné

SEPTEMBER 2019

Billy

Brisbane to London , United Kingdom
Hi Emily My sincere thanks to you for coordinating Billy’s travel from Australia to the UK.  I am pleased to report that we are very happily reunited and Billy is enjoying his new home. Needless to say, he is not letting us out of his sight!!! After such a long flight and a long time in the travel crate, I can only imagine how soiled Billy was on arrival. When the handlers at Heathrow Animal Reception Centre brought him out to us, he had been bathed and was really fresh and clean. I was so reassured that they had taken such good care of him. I am so happy with the service provided by yourself and the Jetpets team and would definitely use your company again in the future. Thank you so much Emily. Kind regards, Kerrin

SEPTEMBER 2019

Kaminari

Tokyo to Sydney, Australia
Hi Emma,   Thanks for checking in…  was fantastic to have Kami-chan arrive to us yesterday…   very pleased that it all ended up wrapping up ok after the dramas a few weeks ago…   Kami-chan on first reaction to being re-united with us was her super enthusiastic self, handing out the lickie kisses..   and then as is her way, she let me know that ws was quite angry with me for much of last evening, avoiding eye contact, snubbing betting petted…   her way of telling me she did not appreciate the last two weeks…   by this morning, I think I have been forgiven, back to being her normal self…   She’s going to be a while settling in to the new place, more space than she is used to…   our yard in Tokyo was about 20 sqm in total size…  our new place in the Central Coast has 1.5ha of paddock…   she also has some co-residents, being the 5 resident sheep who came with the house…   Photo attached of Kami-chan meeting the sheep yesterday evening…    both the sheep and the dog remain quite wary of each other, probably will stay that way 😉   A special thanks to yourself and the rest of the JetPets team for getting us through the journey…   very much appreciated the attention to detail.   Yours, Derek

SEPTEMBER 2019

Ayda

to Melbourne, Australia
We welcome Ayda to the Lahinch clan we're in total LOV E .... Thank you Jetpets as always it's an absolute delight dealing with you guys , so caring and professional!

SEPTEMBER 2019

Gypsi

Munich to Sydney, Australia
Hi Emma,   Just wanted to let you know that Gypsi arrived at her new home. She was very happy to see us again, and right now is very careful not to let anyone get out her sight. It will take a little time for her to get used to the new surrounding.   I enclose a picture of her sitting on Mum's lap (one of her favourite places). That's the first evening with us.   Thanks again for taking care of everything, it was a real pleasure using Jetpets.   Please forward this thank you to all people involved with her journey from Germany to Australia.   With kind regards Joerg