Customer Feedback

JANUARY 2020

Ripley

Hi Steph Thank you so much to all the team for being so kind to Ripley. She arrived safe, happy and healthy this afternoon. The updates, especially pictures, helped so much with stress and worry on my end. Thanks for the quick and detailed communication during booking and helping out wherever possible (especially with the crate and public holiday logistics) I'm so grateful to have my girl here, safe. I've attached some photos 😛 Jess.

JANUARY 2020

Licorice

Thank you to you all for taking awesome care of our fish baby from Melbourne to Perth. It means the world to us that all our family is together. Licorice is our first baby.

JANUARY 2020

Sox

Hello Kate! Sox completely settled into his new home within 10mins of getting out of the crate, which confirmed to me that he had been handled with love and care every step of the way. Your professionalism and genuine love for animals gave me absolute peace of mind during this very stressful move. Despite him being an old kitty (15 years) and having a thyroid condition, you were so efficient and ready to answer every question I had. Every single member of your team that Sox and I had the pleasure of meeting were so lovely and kind. I cannot thank you guys enough for getting my little baby across the ocean! It’s been a few days since arriving now and I used his crate again to take him to the Vet (just to get more of his thyroid medication) and for the first time in his entire life, he actually wanted to go into the crate and he was completely happy and calm in the car! I was blown away! Which once again, just showed me how safe he must have felt during the travel process. Sox has already picked his new favourite places to sleep and watch the world go by, and even though he is strictly an indoor kitty, he is loving all the new views he has out the windows! In many ways, I think Sox is happier in his new home than he was in his last! If ever someone I know needs their little companion transported, I will absolutely recommend you guys! Thank you, thank you, thank you!!! Kind Regards, Steph Blackwell

JANUARY 2020

Cersei

Hi Justin Cersei arrived on time without any trouble! Always with your help, everything is fine. Thank you! Cersei is running on snow in my house. I hope to work together again in the future! Kind regard Yoko

JANUARY 2020

Archie

So happy with the service, the lady (sorry didn’t get her name) an ambassador for the company, that took Archie only had his welfare and the utmost care to make his travel experience a pleasant one. Thank you.