Customer Feedback

NOVEMBER 2008

MAXINE & OSCAR

Hi Jessica

Thanks for the follow up. Yes, the documents arrived, finally. I was able to hand the originals to the Vet on duty so that the customs people now have official record of the dogs having arrived here. So all is well.

I can’t imagine there is anything else that we need to bother you with now, the dogs are settling in very well to their new home. Both are loving the sunshine and the wide open spaces.

I just want to therefore write and send on my wholehearted thanks for all the tireless work and effort that you put in to make sure that both Oscar and Maxine left Australia and arrived in Dubai safely. From the moment we were in contact with you, you never hesitated to answer every question we threw at you, no matter how trivial it was. The information you sent, the constant updating you gave us and the personal touch you added at every step of the way was unsurpassed.

As you have no doubt, dealing with owners and their pets is always a precious situation, and not for one moment were we in any doubt that the process was not being handled in a professional and personal manner.

Thanks to you, we will not hesitate to use Jet Pets again in the future and will certainly recommend yourself and the company to our friends!

Best regards and Best Wishes for the new year.

Simon and Miranda

NOVEMBER 2008

MANITA

Dear Dean,

I just want to drop you a quick line to advise you that Manita arrived yesterday home. She arrived in good health and spirits.

I also want to thank you for your help throughout the entire process and keeping us informed of all progress. In addition, I would like to point out the exceptionally good service provided by the local agent, who exceeded all our expectations in terms of keeping us informed of all progress in the airport and ensuring a speedy processing of Manita through local customs, who have been in strike for some time and are delaying all processing of goods and animals. Without their endeavours it is likely that Manita would still be sitting in customs (our container has been sitting in customs unprocessed for a week).

Best,

JM

OCTOBER 2008

REKA, TUI & DUCE

Dear Erin,

Our sincere thanks for a job well done. Our babies arrived happy and safely. Thank you very much for your help and please thank and commend all those involved in the journey and procedures for our pets. We are delighted we used Jet Pets.

Kindest Regards,

Jan

OCTOBER 2008

ASHA

Hi Guys,

Have been meaning to email you for the last week and well have finally got around to it. Just wanted to let you all know that Asha arrived here safely and has fitted into life on Norfolk very well and has made our little household and children VERY VERY happy. She even has my husband wrapped around her little paw!

As Norfolk Island is so small and only has a population of 1600, everyone knows we have a new puppy and we receive nothing but comments on how gorgeous she is and questions on where she came from.

Thank you all so very much for all your help and for such a beautiful little puppy. She is a gorgeous little thing with the most beautiful (and cheeky!) nature. We love her so much ...... oh and she loves the beach!!!

Once again, thank you all.

Cheers,

Melissa

OCTOBER 2008

FLUFFY & SCATTER

Good morning Laura,

I am up and running on the internet once again so just thought I would contact you to let you know that my "babies" all arrived safe and sound.

I introduced them to their new backyard one week ago, put butter on their paws and hoped for the best.They just sit under the trees and shrubs all day and are enjoying the fresh soil to play in, although I must say I am receiving a few glares as they think they should be growing another fur coat as it is ABSOLUTELY FREEZING over here.

I was delighted with the fact that I was able to keep the crates. I had just brought new ones for them before I left Brisbane but of course I had to leave those behind so I was very grateful for these ones.

Thank you so much once again Laura for all your hard work with the transportation of the cats. I am so very grateful to you.

Have a great day.

Kind regards,

Shirley