Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

NOVEMBER 2015

Sasha

Sydney to Singapore, Singapore

Melanie,

Thank you for your email and a huge huge thank you for delivering "Sasha" into our lives. She is so affectionate and although the nights are still a bit tough, she has settled in so well to tropical Singapore. I am glad I went with our friend's recommendation to use Jetpets. Great customer care.

Regards, The Ware family

NOVEMBER 2015

Diesel and Kiah

Sydney to Los Angeles, United States
Hi Heidi! Here are some photos of the doggies in Southern California. We had a great experience with Jet Pets and will definitely recommend others to your service. Thanks for everything! Kerry, Chris, Diesel, and Kiah

OCTOBER 2015

Zephyr

Sydney to Vancouver, Canada

Hey Nicole, Thanks for getting her over here safe and sound. She was a little worn out and confused (understandably) when we picked her up in BC but she has bounced back pretty quick. Thanks again and all the best.

Kind Regards Mark

OCTOBER 2015

Tusker

Sydney to Honiara, Solomon Islands
Hi Melanie, Tusker arrived safely and has settled down so well, loving the beach and his new house (especially the couch). A big thank you to you and the rest of the team at Jetpets for ensuring Tusker's safe and comfortable journey over to the Solomon Islands, Regards, Snehal

OCTOBER 2015

Mr Rumtum

Melbourne to Manchester, United Kingdom

Hi Chelsea,

I just wanted to let you know that we picked up Mr Rumtum from the airport on Wednesday and he has been very happy and settled from the get go. For such a nervous cat, we are all amazed at how happy and relaxed he seemed. He's settled straight into his new home here in the UK and has been happily sleeping on my bed every night since arrival.  I've included a picture of him, looking a bit worn out but totally pleased with himself, on my lap just five minutes after arriving.

I'm so impressed with the easy, caring and helpful service provided by Jetpets and wanted to say a huge thank you to yourself and all of the other staff who helped me to organise the trip for Mr Rumtum. Being at a distance when organising the trip I was very anxious as to how it would work and how Mr Rumtum would manage but you've far exceeded our expectations at every stage.

Thank you again for all of your help and for dealing with my endless neurotic questions!

Kind regards,

Natalia