Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

MARCH 2017

Ziva

Sydney to Lausanne, Switzerland
Hi Rachael, Thanks for all your help getting Ziva to Switzerland. She has been in the country for just under a week and is settling in beautifully. She had an appointment with her new vet yesterday, and she didn't lose any weight during the trip; a sure sign of an unstressed animal. I think she got over her jet lag quicker than I did! We were very impressed with the agent you worked with in Switzerland, and when we went to pick up Ziva she was already out of her crate, had gone for a walk and has a drink and was happily exploring Ace's office. They had also gone to the trouble of providing information on nearby Swiss groomers as she was a little messy from the long flight; a touch that was very much appreciated. Finally, thank you for all your support getting Ziva to Switzerland. Negotiating customs and quarantine information in a foreign language, as well as the logistics of ensuring Ziva's trip was timed appropriately to meet the legal requirements of importing pets to Switzerland was an extremely daunting task, made more so by a real fear for Ziva's mental and physical welfare on such a long trip. However, your patience, diligence and communication skills made all the difference and I can not speak highly enough of your professionalism.  We are thrilled to have Ziva with us and if we ever return to Australia, you will definitely be our first call to organise the trip. I have attached a few photos of Ziva out and about in Lausanne. These were taken on her second day in the country! You can see she was relaxed and ready to explore! Thanks again, Megan

FEBRUARY 2017

Lexie

Byron Bay to Switzerland

Greetings Kaye !

Here we are, settling in Switzerland with Lexie !

I would like to thank you, Kaye, and Brooke, for your support in organising Lexie’s transfer. I felt in good hands and appreciated the photos and updates en route ! The pick up in Geneva unfolded smoothly and Lexie arrived in good health ! I must admit that I was relieved !! She has been very brave and settled in no worries !!

We sure will speak again when it is time to bring her back to Australia… in a few years time !!

Here’s some pics of Lexie in her new surroundings… a long way from the sunny beaches of Byron Bay !

Bye for now,

Best regards,

Veronique

FEBRUARY 2017

Snowy

Sydney to Singapore

Hi Kaye,

Snowy has been great! An absolute star. Love her food and adores her big brother. She has no problems going to her crate in the evenings and not soiled her bed a single time. She normally wakes us up once in the middle of the night to go to the toilet. Snowy was slightly lethargic yesterday after her vaccine but is back to her usual crazy self today.

Thank you so much for arranging her travels and making it so easy.

JANUARY 2017

Pup

Brisbane to Mackay, Australia

Hi Brad,

Just wanted to let you know that we got puppy all safe and sound.

As a business owner myself customer service is what's most crucial to me and dealing with you to organise pups travel has been an absalute pleasure. Great communication, simple, smooth and easy.

I can't thank you enough mate.

Cheers for everything!

Jay.

JANUARY 2017

Olly

Sydney to Florence, Italy

Hi Amy, we would like to thank you and the Jetpets team for the great service in transporting Olly to Florence Italy. Olly is have a great time exploring new smells, especially as he is allowed everywhere, he's loving breakfast at cafes and eating in restaurants and doing a little shopping and sight seeing.

Thank you to all the Jetpets team for Olly safe travels.