Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

NOVEMBER 2010

LOVEHEART

BRISBANE to AMSTERDAM, NETHERLANDS

Hi Kaye

Just a quick email to let you know Loveheart arrived safely and happily in The Netherlands. It took her just a few minutes to recognise us as she hadnt seen us for 10 months since we left Australia. She is settling in very well. Thankyou to you and your staff for assisting us in bringing our much loved dog to us.


Regards Kerrie, Steve and Jordi

OCTOBER 2010

SAMMY & HOUD

SYDNEY to LOS ANGELES, USA

Hi Emily,

 Just a note to let you know that Sammy and Houdini have arrived safe and sound, both seem very relaxed and content after there long journey, a massive thank you for your help, I have also told our local vets what a great help you were as wel as they were keen to have an update on there travels with Jet Pets, hopefully these good words will extend to new customers for you.

Thanks again
 
Jade

OCTOBER 2010

Choco

Sydney to Singapore, Singapore
Hi Chelsea, Thanks for arranging for Choco's flight to Singapore. He arrived this evening, all excited but a little tired, slept in the car on the way home. Here are some shots of the handsome boy upon reaching home, getting an orientation from our resident lab and home helper. I only managed to take a proper photo of him when I put him into his own playpen, don't think he was quite used to it, he started splashing into the dog bowl. But all is well now and the doggies have gone to bed! I will definitely fly with you again, it has been a great experience for Choco! Regards Carol

OCTOBER 2010

LASYA

BRISBANE to SINGAPORE, SINGAPORE

Hi Melana,

I would like to thank you and your Jetpets team in handling the travel arrangement for my little puppy, Lasya, from Brisbane to Singapore. It was amazing that the first time I met her around 10 pm Singapore time, she was not tired at all. She was very cheerful. The staffs from the Custom Clearance in Changi Airport Singapore could not believe that she was so playful despite being in a crate for such long hours. The breeder, Sharon, told me that the lady who took care of her in the boarding was very kind and friendly. Overall I am very satisfied with Jetpets's efficiency and professionalism.

Best Regards,

Harry

SEPTEMBER 2010

NESSY

TOWNSVILLE to CALGARY, CANADA

Hi Emily,

Nessy and I are now both back in Canada. Nessy is doing wonderfully - happy and healthy and not the least bit phased after 3 days of traveling!!! She is her very talkative and curious self again and is thrilled to be exploring her new home!!!  

Thank you again for your assistance. The airlines were very accommodating to Nessy and all parties were incredibly professional! Nessy bounded out of her crate tail up, smiling and looking for a cuddle!  

Also, thank you for increasing the size of Nessy's crate! She loves it! Even after days of flying she is still happy to jump in it and mush her baby blanket! She used to sleep in her crate at home (in Townsville), but has instead taken over my bed! ... she is obviously quite content in her new home!!!

Nessy has hardly left my side since I arrived last evening and is thriled to be getting so much attention from my family (other pets included)!

Thank you and everyone at JetPets for making the whole travel experience significantly easier for both Nessy and my self. I could not be more thrilled with how smoothly everything has gone and how happy Nessy is after traveling across the globe!

Best wishes,

Saskia and Nessy