Customer Feedback
With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.
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Jetpets Happy Travellers
APRIL 2023
Lily
Sydney to Toronto, Canada
Jetpets recently got our 10yr old lab from Australia to Canada. I especially liked their Customer Portal which is where I was able to easily fill out electronic forms, submit documents etc. It also had all information and travel details laid out in an easy to follow format. On the day of Lily's drop off to Jetpets, the gentleman that accepted her was kind, professional and understood our hesitation. He showed us around and explained everything again. I would highly recommend using Jetpets if you're looking to relocate your fur baby! 
APRIL 2023
Teddy
Canberra to Devenport, Australia
Teddy flew from Canberra to Devonport Tasmania. Excellent service - highly recommended! Thankyou to Courtney, Kiera & Kate & the lovely lady at Melbourne comfort stop! One exhausted puppy, but settling in well 
APRIL 2023
Beckett
Perth to Canberra, Australia
Took all the stress out of getting my cat across the country! With all the other logistics to manage, I'm really glad I trusted my cat to JetPets. Kate and Paige were incredibly helpful getting everything booked and lined up, and were especially flexible in adjusting when circumstances changed. The overnight boarding was clean and well tended - they even sent a Report Card which showed that they'd really paid attention to him. They got him onto the same flight as mine, and he was ready to collect only a short time after my luggage, calm, relaxed, and pretty chill. 
APRIL 2023
Yoshi
Melbourne to Dallas, USA
Jetpets are amazing. They're very communicative, friendly people, happy to answer any question. Nothing is too much of a hassle. 
APRIL 2023
Daisy
Brisbane to Dublin, Ireland
Pawfect! Where to begin. This is my second time using Jetpets. They have been brilliant both times. A massive thanks to Chloe and all of the Jetpets team for getting Daisy to Ireland. What is a very stressful process is made easier by their attention to detail, understanding and efficiency. From start to finish they were there to help, guide and answer any and all questions that I had. The updates and pictures provided while Daisy was in their care gave me great comfort and peace of mind. I will have no hesitation in recommending Jetpets to people.