Customer Feedback

With over 30 years’ experience in the pet travel industry, the team at Jetpets love nothing more than hearing heart-warming, happy stories about families reuniting with their beloved pet or welcoming a new pet into their lives. Why not share your Jetpets experience and in doing so, help other pet owners.

Jetpets Happy Travellers

JANUARY 2024

Darcy

Port Macquarie to Tasmania, Australia
What an incredible service! We can highly recommend this company with excellent customer service, support, communication and our pet was happy and his condition was good on arrival.  We received photographs and a report card on his airport arrival/stopover which gave us great relief knowing his well-being was of utmost importance

JANUARY 2024

Kismet

Canberra to Washington, USA
Really appreciated getting photos during the process, and status updates regarding his progress in his travels. Especially found the gentleman who delivered him to our door treated him with obvious kindness.

JANUARY 2024

Archie

Melbourne to Glasgow, Scotland
From the outset the service was excellent.  The collection service was excellent and flexible and The Jetpets portal made the filling in of the required forms straightforward.  We were happy to go with Jetpets as the reviews are so good!

JANUARY 2024

Luca

Sydney to Christchurch, New Zealand
I wouldn't move a pet internationally without Jetpets.  Jetpets provided fantastic support and were ever vigilant when it came to the compliance of paperwork. They did a fantastic job and I couldn't be happier.

JANUARY 2024

Loki

Perth to Brisbane, Australia
The Jetpets team were very friendly with receiving our dog before the long flight from Perth to Brisbane, and made our dog comfortable for the journey; they even played with her to settle her in. She arrived safely in Brisbane.