Our team of pet loving experts are always caring for your furbaby and will keep you informed on the key milestones for their journey prior to departure. This will include a variety of updates by phone, SMS or email from the moment the booking is confirmed with us.
These may include:
- Check-in at the airport
- Collection from the airport
- Drop-off at your pets accommodation/boarding facility
- An update on how your pet was during their comfort stop at our Transit Lounge
- Confirmation of Health Clearance for International Travellers
- Delivery to residence
Please note that Pet travel updates are applicable when the pet is travelling via a Jetpets transit lounge location, and where the itinerary is for a transit lounge or door-to-door service. Speak to your dedicated travel consultant for more information.
